McKinnon examined my furnace during the period of my 'Energy Audit' with a mind to replacement of the boiler. 'Nothing wrong here!' they said. No need for any new furnace. Fast forward a few months, once the energy audit timeline was over. McKinnon's guys come to clean my furnace. They clean it, and red tag it. (i.e. need a new furnace). Now there is no compensation from the audit plan, and Mr. Napalm says he has no responsibility. He offers me a very poor choice high efficiency (which competitors won't even SELL) and offers to write it up as a purchase for my other home, thereby saving me tax. (!) He also promised to give me the fees for cleaning back, but they never materialized on the estimate. Avoid this man and this company unless you want trouble. Nothing he said was true from the start to the finish. And this, after having done business with them for 20 years!
- Approximate cost of services:
- $500.00
- Company Response
I understand Joseph's frustration. We will never try to sell our clients new equipment when their equipment is functioning and in good working order. In this circumstance, the client obviously wanted to purchase a new boiler under the Ecoenergy program and due to our honesty "missed the opportunity". Obviously, we would never stop a client from purchasing new equipment but will always provide an honest, ethical opinion. It is always the client's choice to purchase new equipment and there will never be any aggressive sales tactics from Mckinnon Heating Cooling. Joseph's review supports this fact.