Mayday Drain Services

I know very little about traps. My architech remarked an odour coming from my sewer. I called Mayday based on the reviews posted on Homestars. Inspection was thorough and informative. He didn't tell me I needed any uneccessary extras and in fact made some excellent suggestions to cure future problems. In addition he has a great sense of humour and was a pleasure to meet.

He came exactly when he said he would. He is extremely knowledgeable (e.g., knowing which house traps are in which parts of Toronto due to when they were built). He explains everything. And when he was wrong about his initial guess (that he would need to plunge the house trap) there was no hedging or blustering--just oops that's not it, I'll have to snake it. He was here just over an hour and he charged me the MINIMUM service/visit charge! Except for the sewer smell while he was snaking (can't be helped!) the whole experience was remarkably pleasant. Nice guy (one man operation). Great price!

After an initial visit from Roy in which he helped us locate our interior trap via a scope search and snaked our drain, roy had informed us that the problem could return as he noticed our trap and drain pipes were off-set. His snake could only get so far out. While water was flowing better he did not know if the fix would remain permanent of for how long. While this may not sound like a great diagnosis I was grateful for his honesty. At the time he let us know that the solution would involve excavating the basement inside the house. He quoted me an approximate price as a best guess which was much cheaper (probably a 1/3 of what competitors would have charged) and was extremely honest about what needed to be done, what the problem likely was and the amount of work involved.

Unfortunately the problem returned about 3 weeks later and drains in my basement were backing up again. Roy returned and snaked again as a temporary fix. He noticed mud and was sure the trap was shot and the pipe likely collapsed. He phoned his contacts to see the cost and availability for them to fix the problem. Within 5 minutes he had a quote for me (at half the cost of his original estimated costs) and we had his team in for 8:30 am the next morning.

Honesty, Great pricing, Efficient and accounable.

Roy saved us a lot of money, time and headaches.

His team made a surprisingly small hold, fixed the pipe in a shorter time than expected and were relatively clean considering the work that was done. On top of that, they snaked the new pipe right out to the city line to assure me there would not be additional problems and that there were no roots in the pipe.

Thanks again Roy. I have already and will continue to recommend you to anyone in need of service.

We had a slow draining toilet. The bowl would fill quickly, the water level rise, and drain slowly. I had uninstalled it, snaked it, snaked the drain to the basement, snaked the venting, all to no avail. I called Mayday and spoke to Roy. He spoke with me for 20 minutes and gave me his free advice. In the end I installed a new toilet and all is well. Seems the old toilet was suffering some kind of blockage, but I'm unsure what it was. Roy was very helpful and friendly and gave me good advice while not earning a penny. The next time I need a plumber for a job I can't do myself, Roy will hear from me.

We used this company and we were very pleased with their work. Our drains were in need of repair to about 2' below the ground surface. We had numerous quotes and each person that came told us a different story as to what was required to fix the problem. Prices quoted were from $3,500.00 down to $850.00. I was given Roy Gibson's name from Mayday Drain Services and felt he was very honest in advising us what to do. I am so glad I chose them. Everthing from price, quick service, clean up, and most importantly the drains being fixed, we are 100% happy. Thank you for such great service and a job well done!

We were experiencing backup in the main drain line going out from our house. Before calling Roy, we had another plumbing company in to do a camera inspection. They found tree roots and told us the line could not be snaked out and we'd need to either replace or reline the entire pipe for a cost of almost $10,000.

We found Roy on Homestars and called for a second opinion. He was quick to return my call, called to confirm the appointment, and arrived on time. He did a thorough camera inspection, explaining everything he saw, and provided us with a DVD of the footage. He then proceeded to snake out the line and cleared the roots. Calling Roy saved us almost $10,000. Thanks Roy!

I called Roy after first calling a few competitors. Roy was a referral from a friend of mine and that was the reason we ended up choosing him...and boy was this a great decision!. Roy was able to come to my house within 30 mins. After the city of Toronto wasn't able to help me or locate the sewer trap in my basement I started looking for drain specialists to offer additional assistance. Roy took a look and quickly was able to identify the right plan of attack. He located a drain to perform a camera scope from to try to find the problem. He immediately was able to get the camera to the trouble location and determine the exact location within the house with another tool that locates the exact point the camera reach too. Ironically enough the problem led right to the sewer trap that we didn't even know existed in the house. The next plan was to snake the clog out. Again Another successful job done quickly and without mess. Roy was a pleasant to speak with, was very honest and explained the reasoning, possible other problems and the next plan should a problem continue. Compared to other companies I had called for quotes he saved me a ton of aggravation and money. I would highly recommend Roy to anyone looking for an honest tradesman who knows what to do, is efficient and very friendly.

Thanks again Roy!

Knowledgable and courteous with a short conversation fixed my problem. I had done my homework and you should too. You don't want to waste this one man operation's time. Ken

This is the second time Roy has come for a visit to fix a situation.

Our main basement drain backed up yesterday, I called Roy to come and check with his camera ( he was on vacation until yesterday and called early this morning and was here in a few hours, very professional )

He ran the camera through the main drain in the basement, we found the clog, he ran the snake from outside and completley got rid of all roots and debris that had collected from teh our old clay pipes.

Everything was fully explained, using his equipment to show us exactly what was going on. Only took about an hour, very effective, he knows his @hit and gets to the point.

I would recommend him to anyone and already gave his cards to a few people, no BS when getting pricing either, ask him on the phone and he'll let you know, ( had others wanting me to pay for a quote, then they'd tell me how much ) Roy was upfront on the phone, what the basic initial charge would be and then from thier we would see, but he's a strait shooter so no questions..

Thank you once a gain.
JT

We would like to thank Roy and Mayday for the prompt and excellent service that was provided with respect to our blocked drain. After speaking to Roy on the phone, he arrived promptly and assessed the situation with his modern equipment and located the root of our problem which was a broken pipe. He went above and beyond the requirements to complete the job, his fee was beyond reasonable and his service was outstanding. Not only did he rectify our drain blockage, he also arranged for the repair of the pipe and where some might leave the mess for you to clean, he didn’t. Roy, you are truly a gentleman and made a dire situation tolerable and thanks for sharing our anniversary with us. It truly was a memorable one. Victor and Viktor, we also thank you for your professionalism and impeccable workmanship. It truly was a pleasure meeting all of you. Mayday will always be recommended by us.