Purchased my home 7 years ago and still waiting for outstanding issues to be addressed. They won't be I'm sure - until I go to the press! Multiple supervisors, workers, vendors acknowledged a major issue with the HVAC system, finally acknowledging that duct work issues prevailed. Architectural drawings in hand two Mattamy representatives finally showed me where ducts were to be that were never installed and described the process to repair. Walls would have to be removed and duct work fixed/replaced. I approved only to have them try to convince me it would be a lot of work and messy. Not my problem - fix it, repair it, replace it and clean up after yourselves I said. But alas, all these years later I awake with nose bleeds; a furnace that isn't vented properly, an air conditioner they installed that runs 24/7 without cooling, etc. etc. So I finally have an HVAC company determine the extent of work and price and find myself faced with many thousands of dollars worth of work to be carried out. Well Mattamy, I've got news for you. I'm not paying for the shabby workmanship carried out by your sub-contractors. You'll be given a final chance to respond to me and make good or I'll see what attention I can garner through the press. In this highly competitive yet slowing housing market I'm sure this isn't the type of press you seek.
Oh and the warped doors that you attempted to repair rather than replace - they too require replacement now including the door leading to the garage from the house - the entire frame has cracked and buckled, cold air is seeping through and I can no longer lock the door! Not only am I losing heat but now feel unsafe. I had to add a screen door to the entrance off the kitchen too - you see when I stood on a cold snowy day by the door that Mattamy installed I would become covered in a dusting of snow! Seriously! They came by and saw this and determined that by simply shaving down the door jam my problem would be fixed. I still wrap this door every winter to help avoid the heat loss and snow accumulation.
Go with a smaller builder, one that earns your trust and money. Bigger is not better. Unless of course they choose to fulfill their promise of after sales service. Better late than never!
- Approximate cost of services:
- $280,000.00
- What could this company do to improve their services?
- Acknowledge me, come here and carry out the necessary work that has been avoided. Don't cut corners in the process and I'll be satisfied.
- Any advice to offer fellow homeowners facing a similar project?
- Don't purchase from Mattamy.