In closing - house was not a move in condition
On closing date went to pick up the keys, interior construction was not complete, 3 construction people were working inside, house was so dusty and clouded with cement dust.
It was not move in condition. After closing we our key to construction guys to complete all unfinished works.
Mattamy handles the closing so unprofessional way. Quality of build is unprofessional (paint, tiles, stairs, kitchen cabinets) seems like a theyre using cheap labours.
- Approximate cost of services:
- $800,000.00
- Company Response
Hi Vadi, thank you for sharing about your closing day experience. We know that our customers expect a certain standard of quality, in both workmanship and experience, when choosing to purchase a Mattamy home. Based on your comments, however, it's clear that we have missed the mark here and for this we sincerely apologize. We want all our homeowners to have a fulfilling experience when building their home with us, and we'll be sure to provide your feedback to our team internally. In the meantime, we encourage you to continue working with your warranty team for direct assistance with any outstanding questions or concerns.