LawnSavers Plant Health Care Inc

We hired LawnSavers for mainly two reasons.
1. Getting rid of weeds
2. Fix the unhealthy spots on our gras.
Our package included 7 visits, including aeration, overseeding, weed treatment and fertilization.

We have been following their instructions religiously and after more then half a year of treatment can say that it's not really worth it's money.

While the lawn definitely looks healthier now, the weeds are on a rise and a lot worse then before. The better growth seems to be mainly a function of the over-seeding and fertilizing which you can do yourself in an afternoon for way less then what we payed for the package. The weed treatment is verydisappointing. While right after the treatment the weeds go down by around 10%, 1 or 2 weeks later they are back more then before, spreading even further.

I would not recommand this company although i would still give credit to the customer service lady. She did reponded all my email at least. Prepaid $270 dollars for the package, but after their first visit, my mother in law spot someone quickly ran though my backyard and that was it. So i decided to cancelled the service and i was being charged for more than $200 dollars for the very first visit. Anyway, at least i learned my lesson, when it comes to taking care of your lawn, you better do it yourself

So i was contacted by Neil, man of his words, i got my money back and even offered me a free service which i turned down. I was never a big fan of free stuff. Anyway, customer service was never truely reflect when there is an issue, i guess Lawnsavers does care about its reputation which is a good sign. Thanks Neil for your help, i have revised the rating just for you

I would not recommend the service from this company.
They are overbooked and the treatments have never been applied on time.
My lawn is overgrown with weeds. I called customer service to raise an issue with the last weed management treatment which did not kill any weeds whatsoever, they said they would come and inspect. Never showed up. Called again and they said there is no note for inspection. Then they tried to blame it on crabgrass. I got so frustrated calling back a three or four times and never felt like I am being taken seriously. Currently I'm trying to get a refund for the rest of the season.
I'm especially disappointed as they brag so much about their customer service. I'm not one to usually complain, I have never written a negative review before.

UPDATE:
Customer service did contact me and they reapplied the weed treatment. The weeds have started to die off. They called to follow up on the treatment done. I have decided to continue with the services.

LawnSavers were very efficient and courteous. They came when they said they would. The fellow even provided seeding and raked my lawn for me. As well, he raised my lawn mower wheels to the appropirate level - who knew there was a special height to cut grass?
I would recommend using these guys - they are good.

We hired LawnSavers to take care of our front and back yard this year for the first time and we are more than impressed with their professionalism and service. Not even two months into caring for our lawn we can see a noticeable difference and are extremely happy we hired them!

Stephanie in the office is beyond professional and has gone above and beyond to take care of us.

Simon takes care of the yard and he's such a hard worker and very pleasant to deal with.

Our yard has always been a challenge between sun, bugs and weeds. Seems every year it is a battle and I personally replaced it 3 times on my own, only to have it die a slow death. Last year it became a patch of dried weeds and dirt, not one blade of grass. Part of the problem was a neighbour that purchased soil from a composting depot and you know what you get when you buy that stuff huh? Yup everybody elses weeds. Cinch bugs and grubs also loved the lawn because of the sun exposure. And of course the skunks left the evidence of them trying to rid me of a few of those bugs by tearing up what little was there. At the Newmarket Home Show, Lawnsavers said they could make it like a golf course. I was sceptical but at my wits end. Well a few weeks later and I am very satisfied. Great knowledge,service and follow through. Look at the photos and you will believe. People once laughed when they walked by our house. Property values went down and neighbours started passing a petition. But today they want to walk barefoot across my lawn with the grass stimulating tickling their toes. If you are a golfer you are allowed to come over and practice putting, but NO CHIPPING, I don't want to deal with divots. Another lawn saved by LawnSavers.

We were thinking of resodding our backyard and contacted Lawn Savers. They came for a consult, and suggested a lawn care package instead, which was much less expensive. After just one year our lawn was thick and green. Thank you!

I subscribed to Lawnsavers for service in 2012 based on reviews on this site. They did an OK job, although some applications were not as timely as I would have liked. At the end of the year when they asked for feedback, I indicated that I did not want the service for the following year. Howevern now in 2013, they fertilized my lawn and are now looking for payment for a service that I did not want.

The company did get back to me to resolve my complaint which I appreciate and says a lot about them. I would have prefered a resolution the first time that I called. I did not fully read the contract and was honestly unaware of the auto renewal at the time. Companies are great when things go right, the test is what happens when things go wrong, and in this case they addressed my concerns so I would recommend them going forward. I still dislike auto renewals though.

It is unfortunate that I have to be seemingly the only person with very poor experience dealing withe LawnSavers. The Customer Service people are very well trained, and did respond to my questions. However, the information on the scope of the services included in the package I paid for was so general and vague, I soon found myself about to spend close to $2000 in extra "recommended" services just to revitalize our little patch of grass!!!

This was disappointing as I sent them pictures and descriptions of the state of the lawn before signing up, and was assured that the package was going to take care of the problems.

After a few lawn treatments, absolutely no results were seen and I had to place frequent calls to LawnSavers, asking for clarification and soon the repetitive "it's a process and it will require several seasons to see results" became their answer of choice. After they missed one of the treatments but still charged us for it, I decided to call it quits. I since hired another company and I can see excellent results after only one visit.

Very disappointing experience.

We hired LawnSavers not because of their good reviews, but because of their responses to any bad reviews. They seemed prepared to fix things when they went wrong. So far, we've been totally impressed with their knowledge and care of our lawn as well as their customer service. Our jungle now looks like a backyard.