LawnSavers Plant Health Care Inc

Perfect service and rate! The sales person is very friendly to answer all questions. This company won my 100% of satisfaction. I will strongly recommend to friends in the future, for sure. The reason I cancel the service today is because family relocation.

2013 was the first year working with Lawn Savers. I say "working with" as they subscribe to the philosophy that the homeowner participates in developing and managing a healthy lawn. It was a great relationship. They delivered according to the contract and offered free advice and direction -- with lawn concerns they notice at time of service and with recommendations on how I can sustain the lawn program & treatments. Great advice that I took seriously. And the efforts by both Lawn Savers and myself paid off handsomely. My lawn is thicker, healthier and easier to maintain. Thank you Lawn Savers...truly a lawn saviour! Regards Deb Sanderson

I have contracted LawnSavers for several years now to maintain my lawn. From Spring Weed Management to their winterizing application and all the applications in between, they do an excellent job. They also offer recommendations for myself to assist in a well maintained lawn.

Firstly, I want to start off by saying I am totally impressed and satisfied with LawnSavers and the lawn care program that I purchased. Initially, I chose to go with LawnSavers based on the mostly positive reviews on Homestars, the informative and easy to navigate website and the knowledgable customer service staff that answered all the questions I had prior to proceeding with the program. So, some background information now. My front lawn was re-sodded in May as I felt it was too far gone to ever stand a realistic chance of being restored. The front boulevard was patchy with some weeds and bare spots but I was fairly confident I could restore this area myself with the assistance of LawnSavers. So before I started the LawnSavers program I top dressed the boulevard grass area and overseeded it a few times with a popular grass seed. As well, I followed good lawn care techniques like mowing, watering regularly and not cutting the grass too short during the summer months. As a result of this effort my boulevard looked respectable by the end of July but didn't look as nice as the newly sodded area which is to be expected. My backyard lawn was in decent shape for the most part with one really bad spot about 10x10 with virtually no grass and only weeds and an area beside that somewhat over grown with Creeping Charlie. So I re-sodded the bad spot hoping to create a buffer area between the left part of the lawn which was in good shape and that section of Creeping Charlie on the right. So by the end of July I felt both my front yard and back yard was ready for the LawnSavers program. Since I was starting late in the year (end of July) I received a compacted and intense program that included multiple fertilizers, weed control applications, aeration and an over seeding. So here we are now at the end of October and the results I see are nothing short of amazing. I now have the best front lawn and boulevard, by far, in the area, lush, thick and very green. My front boulevard is now almost as nice as the newly sodded area. The backyard looks much better, although there is still some Creeping Charlie in that one area, the aerating and overseeding has worked wonders and there is now lots of new growth starting to crown out the Creeping Charlie. I can't say enough about the customized seed blend that LawnSavers uses. This seed is nothing less than phenomenal. I can't believe all the new growth I got on the boulevard and backyard after the aeration and overseeding Also, it was a pleasure dealing with the Customer Service as they were always very friendly and helpful. Another thing I like is the detailed report left once the service is performed and they also mention if the lawn being cut too short or is too long so I adjusted my lawn cutting. Finally, I can't stress how important it is too put in an effort and work in conjunction with LawnSavers, like I did, to achieve the lawn that is the envy of the neighborhood.

We switched from another well known lawn care company to LawnSavers early this year and what a difference it makes!
Our lawn is now healthy looking, lush and weed free.
We should also mention about their grass seeds. They germinate fast even at those areas we had attempted to reseed several times without success. It was a joy to see the bare spots were covering with green grass again.
We are really happy with our decision to choose this company and we look forward to more great service from them next year.

This is the first time I am writing a bad review and so I would like to start off by saying something positive. The products that LawnSavers offer are good and you do need to work together in order for the lawn to be healthy. My lawn had awful weeds and the vegetation spray plus the week control worked wonderfully along with our care.

What I am very dissatisfied with is the customer service in which I received this season. The technicians made a few errors with my lawn, one being that they went to the wrong house. Each time I called they were apologetic but kept having an excuse to why such things happen. They would give me one excuse and then the next week the excuse would change to suit their needs. I was told one thing and then another which can be frustrating.
I would like to note that if I was not home on maternity leave, I would have never caught the mistakes as I needed to see it with my own eyes to catch it.

The last time I called I was very upset as it had been one of several phones calls made this summer and was told that I was yelling at them. I was merely on speaker phone as I needed to tend to my daughter whom I needed to put to sleep and couldn't and it is louder on speaker! The lady went on to refer to her notes and I noticed that the "notes" put on the account were not correct. What they say on the phone and what they write on their notes are two different things which has been happening all season! How can I trust that things will be done properly if the notes are not even inputted properly. My mother has had the same dissatisfaction for the same reason and even had the lady laugh at her at one point.

It is hard to deal with a company that have technicians not doing their job properly and customer service reps improperly writing notes down on the system and going back and forth with excuses. To top it all off, I would have never know their mistakes if I had not been home and at work, which is disconcerning.

I am well aware that I will get a response from the owner looking at my account and referring to the notes made but with my case some of those notes are incorrect and therefore mean nothing to me.

If you do decide to go with this company, be sure you are on top of them and home to see the services done as they are more than likely to make a mistake. Also, make sure to write everything down from the conversation as their notes will not reflect the conversation had. If you are prepared to spend a lot of time being on top of them then great!

I myself do not feel I should have to do that and will not use them again or recommend them to friends or family.

I signed up for a package with Lawnsavers in the summer of 2012 and they made six visits that summer. I was very dissatisfied with the results and had no interest in using this company again. This summer they returned to apply fertilizer without my knowledge and I received an invoice from them charging me $40.00. I never expected them to continue services after I had paid for, what I understood as, a ONE TIME package. I called and explained that I would not pay the fee for a service I never requested. They explained that they operate like a cable company; I have to cancel the service or it continues each season. I am still receiving bills demanding the original $40 plus interest. This company operates in an extremely dishonest manner and I would not recommend them to anyone.

I used Lawn Savers service for the summer of 2012. I paid upfront for the whole summer. I was not interested in their service for 2013 so I did not contact them. They came back in 2013 and sprayed my lawn and invoiced me. I called them that evening to reverse the charge and clarify the situation. They refused to reverse the charge and told me that I should have called earlier to inform them about my decision.

I considered this tactic fraudulent. I think that all the consumer of Lawn Savers should know about their policies and consider a different company to maintain their lawn. As of today, there is still no agreement about the fee reversal. I wrote a review on BBB and it is now "closed" and impossible to access online.

In early June I decided to bring my weed infested lawn back to health and called several companies for quotes. Most believed new sod was the way to go but as it was more expensive than overseeding, I chose to believe the wonderful Homestars reviews of Lawnsavers and went with overseeding, and weed and grub control applications. Lawnsavers was the only company that did not actually come out to evaluate the lawn. They evaluated my lawn based on pictures, ever confident that it could be brought back to health. In theory, overseeding works but in practice, it can be too labour intensive and prone to variables that the homeowner has no control over: watering in a drought is expensive and if the overseeding is not intensive will yield you a lawn full of crabgrass or Creeping Charlie; after a flood, grass seeds and seedlings may be swept away especially on slopes, and you always have the birds to take their share; mowing – how and when depending on your turf (seedlings, weeds and healthy lawn all have best practices) and if you have a mulching lawnmower be sure to pick up the clippings, even though the city of Toronto wants you to mulch and doesn’t want your clippings in yardwaste; weed control – their blanket applications work best but the spot checks were completely ineffective as my Creeping Charlie just bounced right back; if you decide to pull the crabgrass as recommended, be prepared to look at bald spots for some time as there will be a best time to overseed for the second time, and with that comes the expense of watering religiously again should the weather not cooperate, and hoping that more weeds will not rise from the lawn, as opposed to grass seedlings. I learned a great deal from this experience: do your research prior to purchase and know your lawn – do it yourself is probably the best way to go and avoid the frustrations of depending on a company that can’t possibly meet your lawn’s individual needs. Don’t waste your time or your money following their schedules.

Lawnsavers has well-trained customer service reps who will dazzle you with “horticulture speak” and confusing service notices but thus far have not allowed me to speak to the owner.
Aug 29, 2013: My original intention was to inform the reader that your renovation package may work in an ideal world but that people might be wiser to do it themselves, and while we seem to agree on many points, you chose to blame the victim, or at least my tenant. To be clear, my tenant did not provide primary maintenance for this project – I did! As I’m sure you can understand, any landlord is responsible for general maintenance of their property. My tenant was on holiday the week after the renovation and most weekends throughout the summer. He was primarily responsible for turning on the sprinklers I set up, if I wasn’t there. He also mowed three times, later in the summer. I enlisted family and friends to mow, water and pull weeds and all of this was done to your company’s specifications on my watch. I put in hours and hours of hard work to try and make your service worth the cost. Although you state you have “premium” products, I have used an appropriate and sufficient quantity of store bought grass seed and organic topsoil to fill in some of the bald spots with great success; a $2.00 roll of sod has been successfully laid on a slope with a layer of organic topsoil underneath and 10 days of minimal watering in a drought. At no time did your company offer me sod. Customer service recommended against it as “the sod could be contaminated with weeds!” Ha! The sod is the healthiest piece of my lawn! Doing it yourself allows you to concentrate on small problematic areas; doing it yourself avoids emails and phone calls to a company that doesn’t respond effectively when needed, possibly because they are top heavy on marketing and customer service while clearly less concerned about adequate product and service delivery. Oh, and by the way, according to our service agreement, you not only need to overseed again but also, as stated by customer service, provide the following: “Late Summer/Fall visit including fertilizer + Fiesta weed control - we will also touch up seed/top dressing LATE AUGUST/MID-SEPTEMBER -Nematodes grub control - late August to mid-September -Late-season visit including winterizing fertilizer, Fiesta weed control, and soil conditioner - we will also touch up seed/top dressing MID-LATE OCTOBER.” Doing it myself, would have avoided writing the 27 emails I wrote requesting everything from after service information, to another weed application, to my air miles, to a return phone call from you, to a time to meet with the technician who was doing the weed application. To be fair, I finally got my air miles and you finally agreed to speak with me.

Buyer beware: I bought the "Protector Package" ($418) for LawnSavers to weed and feed my front lawn, which is just over 1000 s.f. I made clear in my initial phone call that my primary concern was the quantity of weeds in my front lawn. I now have much more weeds than when I started. Each LawnSavers visit of fertilizing AND deweeding lasted 10 minutes at the most. (When I called to inquire, the LawnSavers office informed me that a 1000 s.f. lawn only requires 5 to 10 minutes to complete!) The deweeding consists of a guy walking around with essentially a big spray bottle spraying at random individual weeds. I told him a number of times that the lawn required blanket applications of weedkiller, and he agreed. What LawnSavers failed to mention upfront was that each blanket application of weedkiller costs an extra $89 per treatment; this is on top of the $418 that I had already paid. LawnSavers also informed me - after they took my money - that the product they use, Fiesta, does not work well on creeping weeds and crabgrass - both of which I have on my lawn. When I called the office, the administrative person I spoke with was extremely unhelpful; there was no attempt on her part to address the concerns of an unhappy customer. I do not expect a guarantee against weeds. However, I do expect my lawn company to provide excellent service and to be honest and upfront if the service they're selling me will be minimally effective for my lawn or if costly extras are required.