Buyer beware: I bought the "Protector Package" ($418) for LawnSavers to weed and feed my front lawn, which is just over 1000 s.f. I made clear in my initial phone call that my primary concern was the quantity of weeds in my front lawn. I now have much more weeds than when I started. Each LawnSavers visit of fertilizing AND deweeding lasted 10 minutes at the most. (When I called to inquire, the LawnSavers office informed me that a 1000 s.f. lawn only requires 5 to 10 minutes to complete!) The deweeding consists of a guy walking around with essentially a big spray bottle spraying at random individual weeds. I told him a number of times that the lawn required blanket applications of weedkiller, and he agreed. What LawnSavers failed to mention upfront was that each blanket application of weedkiller costs an extra $89 per treatment; this is on top of the $418 that I had already paid. LawnSavers also informed me - after they took my money - that the product they use, Fiesta, does not work well on creeping weeds and crabgrass - both of which I have on my lawn. When I called the office, the administrative person I spoke with was extremely unhelpful; there was no attempt on her part to address the concerns of an unhappy customer. I do not expect a guarantee against weeds. However, I do expect my lawn company to provide excellent service and to be honest and upfront if the service they're selling me will be minimally effective for my lawn or if costly extras are required.
- Approximate cost of services:
- $418.00
- Company Response
I'm really surprised you feel this way, I looked into your account and was astonished to see such a pre-mature review considering you only just signed up with us with your first application July 15th with a second visit on July 29th. (that's only 3 weeks!)
That being said, I want to make sure you are taken care of and I understand Neil is communicating with you to make sure you are on the right track.
We are very clear and upfront that results take more than one season and certainly more than one application of Broadleaf Weed management. In fact we always tell customers it can take 3-4 applications to get control of the main weeds and it certainly can NOT control every weed type (including crabgrass- which is a grass pest- but not a broadleaf weed). Weed Management does not prevent weeds, thus it is only sprayed on actual weeds- it would have no affect on crabgrass.
We do stand by our work, however it needs time to take effect as we build up nutrients and weaken the weeds.
Its important to note that we use professional equipment that is calibrated to cover 1000 sq ft of lawn area per minute. Your lawn is under 2000 sq ft.
Please note the customer service rep recommended up front based on your description of your lawn problems that the Protector Package AND Full Renovation services be performed, but I see the Protector Package and OverSeeding were the only items ordered. (overseeding is done in the fall) This is a total of 15 applications (7 visits) and you have only had 4 applications (2 visits) so far.
At the end of the day, we are only successful if you are happy and seeing results. I only ask that you are patient and allow us to perform your annual program to achieve the results you are looking for. I guarantee you will be happy, but since plants need time to grow, in turn the process takes time. In the meanwhile, Neil will continue to follow up with you. I appreciate your patience, Kyle.
