It all started off well. User-friendly website, where one can figure out the cost of the move, without the song & dance routine from a moving company rep. This company was recommended to me by someone who witnesses many moves and the ratings were acceptable. I made it clear that I had heavy antiques and would pay whatever cost required to ensure their safe transportation. I was assured that all items would be wrapped. The crew of three arrived just a little late, surveyed the furnishings to be moved and worked quickly and efficiently - they had a condo-time window, 9 to 5 for elevator use. Late morning, I provided snacks for the crew and they stopped just long enough to eat and drink. I did not watch the loading of the van, but rather the activity in the condo. When we arrived at the new condo, I noticed that many of the large items had been transported on their side or back, not a good idea for old furniture. The unloading went smoothly, when noticed a fresh gouge in a sewing bench, I pointed it out to the team leader, who quickly denied having been responsible. Yes, they seemed to have wrapped all items, but this damage wasn't present before leaving. I let it go because it seemed to be the only damage and the item wasn't of great value. I was, however,miffed at the denial. Even into the late afternoon, the team continued to work very hard. When it came time to pay the bill, I gave each team member a $20. tip. I was informed that this wasn't enough, that the expected tip was 10%, which in our case was a total of $100. It was pointed out to me in the print on the invoice that the 'suggested' tip was 10%. If service companies feel that their employees should be paid an additional 10%, then that percentage should be built in to the fee charged and the tip left to the discretion of the customer. I did pay the $100. tip requested, but it left me feeling somewhat manipulated and what would have been an almost perfect move, turned out to be a disappointment.
