Insta Insulation

Insulation
ON Brantford 751-2522
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Insulation
Insta Insulation
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76%

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Reviews by rating (past 12 months)

Reviews for Insta Insulation

Average customer rating:
9.7 10 (576 reviews)

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Jsmith2017 in
Jsmith2017 in
2 reviews Burlington, ON
2/10

Over promised and under delivered

Back wall and crawl space spray foam job.

Quoted 3 inches on back wall, 5 inches on floor joists, and 2 inches on exterior block foundation wall (their own contract states +/- 1/2 inch)

What was got was a complete patch job with some areas left with less than 1 inch of spray foam! Not to mention the INCREDIBLE mess they left behind - foam literally EVERYWHERE which took hours to clean up and prep for sheathing

When I called to get an explanation the sales rep was rude and acted like I was unable to measure (3 inches of a 2x4 still showing is pretty clear to me)

After insisting they come back to complete the job, they came back and added MAYBE 1/2 inch additional foam, still not even close to a complete job.

This was our first winter with this "new" insulation and our floor and room is colder than when we had 40 year old Batt Insulation

For almost 4K in insulation I expected company that would take pride in what they do, instead I got another typical contractor rush job.

I would not use, call or recommend this company again

Approximate cost of services:
$3,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Private User
Private User
Private User reviews Markham, ON
10/10

Mould Removal & Insulation Replacement in Attic

I greatly appreciate the work done by Trevor, Jamie, Judy, Dave, and Chris. Trevor was thorough and quick with his feedback on the work needed to be done on my house. The coordination with the mould services removal team was seamless. All the crews arrived early, completed the work efficiently, and left the place tidy. Dave and Chris even went the extra mile to help patch a hole in the ceiling drywall that was damaged by accident from another contractor. I highly recommend these crews.

Approximate cost of services:
$3,000.00
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Company Response

Hello Happy Customer in Markham! I never get tired of hearing that our crews have gone the extra mile to ensure that we leave every job on a positive note! Of course we are not perfect, but your complete satisfaction is definitely always our collective goal. And what a wonderful shout out to Trevor who I know always has your back! Thank you so much for taking the time to let us know that you feel your mould removal and attic insulation refresh project went off without a hitch. We are very proud that you chose Insta-Insulation as your partner to tackle this project and we truly appreciate your wonderful recommendation and your business! Enjoy the peace of mind that comes with a fantastic investment in improving the longevity, quality, and comfort of your home! You could not have made a better decision for you and your family! Wishing you all the best for ongoing year-round comfort! Sincerely, Crystal - Customer Care

Cindy in
Cindy in
1 review Whitby, ON
10/10

attic insulation

Crystal C was very patient with letting me wait to book my appointment and sent me reminders when necessary. Jeremy S was thorough with his inspection, Andrew was accommodating with the install date & time, Brynley & John were kind, courteous and very professional. Thank you, you will be highly recommended!

Approximate cost of services:
$1,300.00
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Company Response

Hello Cindy! Personally, I'm so grateful for your kind words and it is the practice of everyone at Insta to put the best interest of our customers first. We know there is a lot to consider when tackling any kind of home renovation project so we do our best to make patience our virtue and just make sure that you know we're here to help when the time is right for you. Thank you also for the kudos to the rest of the team who pulled together on your attic upgrade project. We couldn't be more thrilled to receive your recommendation and to know that you are happy with our work! We are certain that your investment will deliver many advantages for a more comfortable and efficient home for years to come. We appreciate your business, Cindy! Sincerely, Crystal - Customer Care

Peter in
Peter in
1 review Mississauga, ON
10/10

Family room spray foamed

Excellent work very professional. Stewart and his co-worker took the time to explain and go over their work with me. Their prices are very reasonable and I would highly recommend this company.

Many Thanks,

Peter

Approximate cost of services:
$0.00
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Company Response

Hello Peter! How wonderful to hear that you were so pleased with the work of Stewart and his team on your recent spray foam project! We truly appreciate your business and the time you spent here to share your feedback and award us top marks for a job well done! You're going to love the comfort and efficiency that your spray foam work will deliver. Here's wishing you lots of cozy comfort in your new family room living space! Sincerely, Crystal - Customer Care

Private User
Private User
Private User reviews Oakville, ON
10/10

Attic insulation top-up

Chris & John arrived and explained what they were going to do. They clearly demonstrated pride in their work. Chris installed baffles in the first half of the visit. While they were out for a brief break, I stuck my head up in the attic and was amazed at the air circulation. I know that this is a good thing, but as I'd had a look around the week prior, I was surprised at the incredible difference in temperature and freshness of the air. They finished the job and I took another look. They were careful to take care of a couple of concerns that I had mentioned. They did the job politely, quickly, and thoroughly. Since then, we've had a few warmer days, and the effect on the upper floor of the house has been quite noticeable. We're looking forward to a much more comfortable summer this year! We have referred Insta-Insulation to a relative who is now interested in having an attic top-up done.

Approximate cost of services:
$1,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Happy Customer in Oakville! Thank you for the awesome shout out to Chris and John - they certainly do us proud every time and it's fantastic that you got to experience that first-hand. Now that the boys have your attic in order to operate at peak performance, you should certainly continue to feel the positive effects in every season! A sincere thank you from all of us at Insta for partnering with us on this important project and enjoy your summer in cool comfort, compliments of Chris and John! :) Sincerely, Crystal - Customer Care

Allan in Richmond Hill
Allan in Richmond Hill
8 reviews Richmond Hill, ON
10/10

Great service

I contacted Insta-Insulation after discovering only 4-5" (R18?) of blown-in cellulose insulation in my attic.

Trevor inspected my attic and gave me an estimate to upgrade my insulation to R50 levels. He noted that the builder also failed to adequately ventilate the attic. His estimate included baffles in every rafter bay. Baffles prevent the insulation from blocking the soffit vents -- and allows air to circulate within the attic.

A few days prior to the install date, I received a reminder email which also included preparation tips (e.g. if the attic hatch is in the closet, clear its contents).

The installation crew called me 30 minutes prior to their arrival. Dave and Chris were professional and courteous. They also allowed me to take a peek at what they were doing in the attic. The process from start-to-finish was about 2 hours.

Insta-Insulation offers competitive pricing and great service. I highly recommend them.

Approximate cost of services:
$1,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hello Allan! I'm so happy to hear that Trevor was able to assess your attic and provide you with great insight to proceed with improving the performance, which will certainly make your whole home much more comfortable and efficient going forward! We couldn't be happier to hear that our overall process was a positive experience for you and nothing beats the value of your excellent recommendation here! Allan, we are grateful for your business and we're confident that you'll experience the year-round peace of mind that comes with getting your attic in shape! Thank you for choosing Insta-Insulation! Sincerely, Crystal - Customer Care

Padma in Burlington
Padma in Burlington
3 reviews Oakville, ON
10/10

Attic insulation upgrade

Highly recommend. We and a few neighbours had our attic insulation upgraded. Insta did an excellent job. They have excellent customer service, a pleasure to work with. Accommodating with dates.

Approximate cost of services:
$1,100.00
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Company Response

Hello Padma! It has certainly been a pleasure working with you and your neighbours for your attic upgrades. Thank you so much for your kind words and for putting your trust in the Insta team. We're thrilled to hear this has been an excellent experience for you! Your business and wonderful recommendation is truly appreciated! You've all made a great investment in properly insulating your homes and I am certain you'll be pleased with the results for years to come. Sincerely, Crystal - Customer Care

Leslie S in Milton
Leslie S in Milton
1 review Milton, ON
10/10

Insulation

I had a great experience with Insta-Insulation. Everyone I spoke with was helpful and very professional. The installation process went super smooth and was done well. I would definitely recommend them to others!

Approximate cost of services:
$0.00
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Company Response

Hello Leslie! We're so grateful for your excellent recommendation and so pleased that we made the whole process very smooth and easy for you! Delivering exceptional quality workmanship and a top-notch experience that results in a healthier, protected, and more comfortable home for you is always our number one goal. I never get tired of hearing that we were able to make a customer happy! Thank you for your business, Leslie, - it is greatly appreciated! Sincerely, Crystal - Customer Care

Private User
Private User
Private User reviews Aurora, ON
10/10

Attic insulation removal and replacement

We hired Insta-Insulation to suck out our blown fiberglass insulation from our attic and to reinstall rafter baffles and blown cellulose. Our sales rep/consultant Jason S was very thorough, informative and reachable. The team that removed our insulation was great and the team that came to replace our insulation was also great. I don't have any complaints and would recommend Insta-Insulation to anyone needing insulation services.

Approximate cost of services:
$3,900.00
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Company Response

Hello Happy Customer in Aurora! We couldn't be happier to hear that you had such a positive experience with Jason and the install crews that visited your home to complete your attic insulation refresh project! Thank you for taking the time to acknowledge the work of these great guys and for your kind recommendation. What more could we ask for?!? Thank you so much for putting your trust in the Insta team and enjoy the new levels of comfort and efficiency that you are sure to feel year-round from your decision to make this great investment! Sincerely, Crystal - Customer Care

Ilana in Milton
Ilana in Milton
1 review Milton, ON
10/10

Easy process!

I needed to have some renovations done before my next home energy audit. Insta-Insulation quickly responded to my request for a quote. I was able to have the quote and date set for the process done within a matter of days! Today, J.R., Chris, and Dave came out to the do the work! They were friendly, professional, and efficient. Thank you!

Approximate cost of services:
$1,000.00
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Company Response

Hello Ilana! We couldn't be happier to hear that JR, Chris, and Dave were able to quickly respond to your needs to meet your energy audit timeline! How excellent that you were able to take advantage of the available rebates and invest in some long-term home preservation activities for your home. We are certain you'll be pleased with the results of your insulation work and we're thrilled to hear that we made the process quick and painless for you! Thank you so much for your business and for taking the time to share this feedback with others! Wishing you all the best with any remaining renovation work and we look forward to helping you again should you have a future need. Sincerely, Crystal - Customer Care

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Insta Insulation

Insta-Insulation has been satisfying customers since 1991, delivering superior Insulation Removal Services, expert Spray Foam installations and installing Attic Insulation to new and existing homes in The Golden Horsehoe, and South Western Ontario. As the official insulation contractor for Mike Holmes of Holmes Inspection, Love It or List It, Bryan ...
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