It is such a good feeling knowing that you are sitting down to write a review for a company that exceeded all of your expectations.
We have been in our home for 30+ years and were having our roof re-shingled. We had had some leaks at the location of the roof vents. Knowing that, we knew that the insulation would have been affected. Also, we knew that the standards in terms or R value would have likely changed dramatically since the house was built back in the 70's. We had not previously upgraded our attic insulation.
I set about doing my research, particularly looking for consumer reviews. We were particularly pleased with the amazing reviews we read on HomeStars. We requested a quote from Insta-Insulation and from another company as well. We requested a quote for the roof and the insulation from that company. The other company's quote for the insulation was significantly higher and they requested a deposit.
We were contacted by Insta-Insulation almost immediately after requesting a quote. An appointment was booked for a salesperson to come out and give us an estimate. Prior to the appointment, Insta-Insulation sent us an e-mail introducing us to the sales person who was coming out and detailed his experience in the business. Bruce arrived on time and was very professional. He advised us of the price and indicated that he would send us the estimate in writing via email. We received the estimate the following day.
Due to unforeseen circumstances, we had to delay having the work done. In any case, when we were able to schedule the work to be done, we contacted the office and booked a date.
Several days prior to the appointment we were sent an e-mail confirming the appointment that advised us of any actions we need to take prior to the installation team arriving. We received a call the day prior to confirm when the team was likely to arrive.
Adam and Eric arrived on time. They were very professional. They explained everything they were doing. They answered my many questions. They left my home as they had found it (except for the attic that is!) Our attic insulation was brought up to code. (We were only at 20 and code is now R50)
We were very pleased with the office staff, the sales staff and the installation team. Everything from start to finish!
We likely need to get some insulation down at the back of the house in future and we will definitely be calling Insta-Insulation to get that work done when we are ready.
- Approximate cost of services:
- $1,469.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
OMG Kathy B! What joy you have brought to my day!! :) Mostly importantly, I am thrilled that you are so pleased with your experience with our team and the work delivered, but more personally I am thrilled that you appreciated the details of our process that are near and dear to my heart. Each step has been carefully determined and intentionally put in place to ensure you receive the best care we can provide at this point in time. Everyone here at Insta pride ourselves on setting customer expectations and we strive to continuously improve this effort as we learn from our engagement with each new person and project. Your mention of the email you received to introduce your sales advisor prior to his visit, and the subsequent email sent after booking your appointment to confirm the date and set some expectations for the visit, are details that I know our customers appreciate but could easily go unnoticed when a quote is in hand and being compared with others. You see, we believe that how you do anything is how you do everything so I love it that you have been able to articulate so well, the care that we take in attempt to make your experience with us as seamless and positive as possible. We can't thank you enough for your wonderful feedback and for choosing the Insta-Insulation team for your attic upgrade project! I am certain your investment will deliver a return for years to come. Kathy, it has been an absolute pleasure working with you and we look forward to working with you again when the time is right! Sincerely, Crystal - Customer Care