Ice Innovative Care Of The Environment Inc.

Pest & Animal Control
Halton Hills ON L0P 1K0
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Pest & Animal Control
Ice Innovative Care Of The Environment Inc.
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52%

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Reviews by rating (past 12 months)

Reviews for Ice Innovative Care Of The Environment Inc.

Average customer rating:
6.7 10 (53 reviews)

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irene from Guelph
irene from Guelph
2 reviews Guelph, ON
10/10

ant & wasp removal

I used ICE twice once for an ant problem and once for a wasp problem. Both times they were professional and dealt with my issue in a timely manner. The wasp issue was quite intensive as there was a big nest in the attic. They followed up with me to ensure all was ok. The technicians were great. Very friendly and put me at ease especially where the wasps were concerned. Wasp are very difficult to get rid of and I must say I was relieved to see them gone. I will always use ICE. I'm in an old farmhouse so I know I probably will need them in the future for some critter or insect and I know they will be there for me. I have told many friends and family members about ICE and how great they were.

Approximate cost of services:
$300.00
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Company Response

Hello Irene Thank-you very much for your wonderful review.
You are correct, wasps are not easily eradicated. We strive for customer satisfaction and our technicians are highly trained for all scenarios. As you stated we will be there for you, for any, and all pest and wildlife issues. It makes us proud to know we have done a great job, and not only on one occasion, but two. Thank-you so much for your referrals Denise Smith President ICE

Charlie from Toronto
Charlie from Toronto
1 review Toronto, ON
10/10

Raccoon removal

We recently had issues with raccoons in our house attic so we began for looking for a professional and affordable raccoon removal company. This is when we found ICE, and their service is best summarized as timely, knowledgeable, and professional. Kyle came out and provided a thorough inspection of of our home and went into the attic. He clearly explained his findings and provided us with a picture of the entry point that the raccoon made on the roof. Kyle put on a one way door so that the raccoons could leave and not get back in. He came back a few days later to remove the one way door system and repair the entry point. Thank you for the great service and we are VERY relieved the raccoons are gone!!!

Approximate cost of services:
$395.00
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Company Response

Hi Charlie Thank-you for taking the time to post a great review.
We know how difficult it is for most clients to see damages from wildlife on their roofs. We pride ourselves in our technicians understanding and patience to explain all techniques and put your mind at rest. They go over and above and have no problem in taking pictures for you so you can see what we see. As it is getting very close to baby season, attic inspections are an integral part of the inspection process. Denise Smith President ICE

Cam from Halton Hills
Cam from Halton Hills
1 review Craig, AK
10/10

Squirrels

Nathan came to my house on very short notice to remove a squirrel from my chimney. He ended up removing a family of squirrels from my fireplace and securing the chimney to discourage future homeless squirrel families. He did a great job! He was thorough, neat, quick, had a good sense of humor, knew exactly what he was doing and he was very professional. What I was most impressed by was how neat and clean he left everything. He was in the fireplace and on the roof but there wasn't any soot, dirt or debris anywhere on the floors or carpet. Over the years through home ownership and remodels, I have had plenty of service people come and go. I have gotten used to running for the vacuum and floor cleaner when they leave -- as they always seem to leave a different but equally big mess when they leave. I was pleasantly surprised when Nathan was so attentive and neat!

Approximate cost of services:
$500.00
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Company Response

Thank-you Cam for your review and comments
We realize how important it is not only to do a great job , but also to leave each clients home free of debris and clean up thoroughly after each program. Our technicians are trained to treat each home as if it was their own and perform accordingly. As well as being bonded, high level security checked and fall safety certified, we implement continual training and license our technicians according to all Ministry standards.
Denise Smith President ICE

Dianne from Mississauga
Dianne from Mississauga
1 review Mississauga, ON
10/10

Raccoons

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The guys from ICE Wildlife and Pest Control are WONDERFUL! One of the most professional and honest companies I have come across in a very long time. Thank you so much for coming out and taking so much time to investigate and giving advice on how to resolve the raccoon issue. They used a one way door to humanly remove the raccoon from our attic. ICE returned a short while after when everything was quiet to remove the one way door and seal up the area where the raccoon broke in to my house. Haven’t had any issues since. You guys are great and I will definitely be recommending your company for a long time to friends and family.

Approximate cost of services:
$500.00
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Company Response

Hi Dianne
Thank-you so much for your kind words.
We at ICE strive to provide the best customer service possible.
Having unwanted critters in your home can be very disturbing and stressful Our staff realize this and try our best to put your mind at ease and deal with every scenario, humanely and safely.
Denise Smith, President ICE

Tara  from Halton Hills
Tara from Halton Hills
1 review Halton Hills, ON
10/10

Squirrels

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Recently we had black squirrels invaded our attic through the roof. The noise was horrible as they chewed and tore their way in. We saw your truck on a nearby street, asked for a card, and called your office. ICE responded to our request for help and soon our problem was resolved, quickly, efficiently and kindly. A delightful young man named Nathan took over and attended to the eviction of the squirrel with a one way door system and repaired all the other holes the squirrels made in our roof as well. We were most pleased with the results and have recommended ICE to our neighbors who asked about seeing your truck in our driveway.

Approximate cost of services:
$640.00
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Julia from Brampton
Julia from Brampton
1 review Brampton, ON
10/10

Pest Control and Prevention

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Upon researching numerous companies prior to hiring ICE I was overwhelmed with the wealth of information from the office staff to the technicians that came to my home.
Not only did they eradicate the ant problem we had , they went one step further to ensure my home was protected against any further issues from insects to wildlife. The quality of work was superb
ICE turned a stressful situation into a very positive experience
Our sincerest thanks to all the staff at ICE

Approximate cost of services:
$150.00
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Company Response

Hello Julia What a wonderful review, Thank-you so much
As one of only a few FULL SERVICE COMPANIES in the area we are proud of the fact that we can eliminate all pest and wildlife issues, utilizing the two complete divisions that are under one umbrella
ICE PEST CONTROL and ICE WILDLIFE REMOVAL
We continually update and educate all our employees so each division works together as one. Our goal is to eliminate all stressful situations and provide best quality service. Denise Smith President ICE

Matt from Brampton
Matt from Brampton
1 review Brampton, ON
10/10

Raccoon Removal

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We had a raccoon break into our attic and created a large hole in the soffit.
The ICE team was fantastic They humanely removed the raccoon and fixed the entry hole perfectly. We could not even see where the original hole was when they finished.
Not only did they fix the original entry, they secured my home completely and made sure the entire roof area was secured.
I cannot thank them enough for they professionalism, punctuality and patience in explaining everything so completely.
I would highly recommend this company, and have done so to everyone I know. Thank -you ICE

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Hi Matt
Thank you for your great review
We pride ourselves not only in our Humane Removal practices but our professional finished product.
Our technicians are trained in many aspects of home renovations from soffit repair, using exact match, and painting the screening to match the colour of your existing vents used in our prevention services. Our goal is to put your home back to its original condition and in many cases making it better than when we started.
Denise Smith President ICE

stevejenr
stevejenr
4 reviews Orangeville, ON
10/10

pest control

Kevin was terrific..very professional.....worked wonders on treating my spider infestation...also treated the perimeter of the house to prevent further pests from entering...very happy...any other problems, I won't hesitate to call...

Approximate cost of services:
$250.00
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Company Response

Thank-you stevejenr for you great review.
Spiders can be annoying, and in some cases harmful.
They do bite and a heavy infestation is dealt with the utmost care.
Our pest control division has the latest and most up to date techniques for spider elimination and our success rate is unbeatable.
Denise Smith President ICE

Tim
Tim
4 reviews Toronto, ON
0/10

Pest Control

My house had rats come in from the back of our house in 2011, which was really stressful. I really liked the first person who came and fixed an opening at the outside of the house under our deck, etc., but it was very expensive. The initial service seem to work, but the rats came back two years later. The guarantee that they would return for free if rats came again was not honored. I produced rat droppings, and showed a drawing of what my wife had just seen in my kitchen (a rat, obviously) the worker said the droppings were old and they didn't believe her. They placed traps and charged us $435 to check them, then when they caught nothing in the next week, they said it was proof that no rats were there. Then after a few months, another rat was caught with their trap. So they were wrong. At that point, I realized that if I called them again, they were just going to charge me another $400 or so just for showing up. I do not recommend them at all, I did not appreciate being disbelieved and then charged more for a very expensive service that didn't work. Tonight, I got woken up by loud sounds in my kitchen and really loud squeaking. Looks like the rats are back. This is very stressful, we have a toddler in the house now. I recommend avoiding this company, and going to a company that believes its customers and delivers what it says it will.

Approximate cost of services:
$1,800.00
2 of 3 people found this review helpful.
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Company Response

Dear Tim from Toronto
We are sorry to hear you are having a problem with rats again, after 2 years of no issues..
We do hundreds of rat programs a year and our standard guarantee is 3 weeks ( governed by ministry guidelines). As you have stated in the review, you have not contacted us in 2 years
It is unfortunate that you presumed what we would do and did not
allow us to rectify the problem
At no point would we ever insinuate that a client is not telling the truth.
We at ICE pride ourselves in our customer service and it would be appreciated if you would contact us to help rectify your issues, even if it is 4 years later
We stand behind our guarantees ..... 100%
We have been in business for since 1998 and pride ourselves in our customer service
Unfortunately, we do not know who you are or what service you had done 4 years ago.
With more information, I'm sure we can help you.
Our phone number is (905) 877-5276

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ice Innovative Care Of The Environment Inc.

ICE PEST CONTROL & ICE WILDLIFE REMOVAL & CONTROL ICE is a full service pest control and wildlife removal company, offering two complete divisions to service our clients needs. WSIB Insured, Fully Bonded Technicians, Members of the BBB with "A" Rating, $3 Million Commercial Liability Insurance Our Wildlife Control Division ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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