Ikea - North York

I ordered a complete akrum kitchen cabinet set from IKEA North York. The shipment consisted of many many heavy boxes. It would have been next to impossible to check all of the items until the instillation process began. Midway through the installation, I noticed that ALL of the cover panels and plinths that were delivered were the wrong colour, notwithstanding that the correct colour was ordered. Luckily the Etobicoke store had theses items in stock. After realizing the futility of dealing with the telephone customer service department, I had to drive out to the Etobicoke store on my own time to arrange delivery of these items. Not only was I charged the $59 delivery fee again, I now have to somehow fit all of the erroneous items in my vehicle and transport them back to the store. I have been promised a return call from Ikea within 48 hours. It has now been more than 72 hours and I am not holding my breath. I am very fortunate that the Etobicoke store had the items in stock, as this was a special order kitchen. My wife and baby daughter have been staying are staying with relatives during my kitchen renovation. If the Etobicoke store did not have the items I would have had to wait another 2-3 weeks for a new shipment, all because a careless warehouse worker retrieved the wrong parts. IKEA should hire more competent warehouse and customer support workers!