Home Depot - Kingston Rd E

Made a gallon of paint that did not match the previous color.
After spending hours with the new paint I realized the shade is not the same.
The explanation from staff was that may be the computer was not working properly.
On a separate occasion I tried to add color to a primer to make the painting easier. The staff (female) told me it can not be done so I had to buy it and use it as white adding more work for me due to additional painting required. On a different occasion before another staff member
(male) was able to add color to a primer.

Catalin Butoi
butoi65@gmail.com

Staff went above and beyond to solve an on line issue order delivery problem with a vanity

During COVID lockdown only online and curbside pick up services are available at the Ajax location. I needed to select a paint colour and was finding it hard to choose online, as the colour is different on every screen that I would look at. I called KATIE at the Paint desk, and she was so helpful. She asked me what kind of shades I was looking for and took the time out to pick out all the paint chips and booklets that would suit me, and I was not charged for this service at all. I was then able to pick the chips and booklets up from curbside. KATIE was so kind and helpful and had put together such an amazing selection. I found it so easy to choose the right paint colours and can now put in my online paint order with easy! Thank you KATIE! For going above and beyond! Your kind and helpful demeanour is greatly appreciated.

Very bad location very bad management I spend last 10 years over 100,000.00 and last 2 month I want to refund some extra extension dont needed to the manger refused SHAME ON HOME DEPOT SHAME ON MANGER .STAY AWAY

My wife and I arrived late at the Home Depot in Ajax looking at appliances and Randy in the appliance department took his time to show us the differences between appliances and the differences in pricing !
He did not rush anything and he gave us time to talk amongst ourselves !
He was so professional even though the store was closing !
He even checked all the other stores to compare the price matching? ( which is unbelievable )!!

By the time we got to the front counter Sylvia had to call her office and she was on hold for 15 minutes !
She should have been on her way home by then but she did not complain and she took care of business like a professional to help us !!

Randy and Sylvia are amazing and they really helped us out after hours !

My wife and I felt so bad for them !!
We did offered to come back the following day but Sylvia said no worries and took care of business for us !

We are so appreciative of the way they helped and support we received at Home Depot Ajax .

Anyone looking for appliances or customer service at Home Depot in Ajax should definitely look for these two individuals !
Randy and Sylvia are top notch and it’s hard to find good customer service like that anymore ???

We visited Home Depot on Kingston Rd (just east of Whites Rd) in Pickering looking for kitchen sink , we needed help to get the correct size, and spoke to one of the kitchen staff her name is Nancy.
She's so helpful and knowledgable, she's done so much to help us get the correct size of the kitchen sink, unfortunately we couldn't find one.
Very rare do we find customer service so helpful nowadays.

Consultation went very well, however window installation got pushed further and further and then they cancelled last minute due to personal excuses, finally when the day came they were misinformed about the wall around the window that was cut out (upon consultation to check for support beams) and had to contact boss to confirm that they promised to fix the wall as well. Once window was made without a frosted glass as per request. Took forever for the window to arrive later and had to keep calling company which forgot to put the order in. Very big run around at the holidays. Hesitating to go with them again to finish the job of the other remaining windows

Got some wood from here for a home renovation project and the staff were so helpful and it cost a lot less than I had imagined. I won't go to anyone else for wood but home Depot in Ajax

I purchased laminate flooring in Home Depot and am totally satisfied with this product. It was excellent value for money. Not knowing if I needed more items having never laid laminate before, the kind sales person also kept me on the right track, advising I needed quarter round and something else, which I purchased too.

I purchased some oak hardwood for our flooring and rented the nailer. The staff walked me through the project. The Flooring staff encouraged me to purchase a box or two extra and I could return it if I did not use.it. Everything worked out well and my wife loves the flooring and the quality of the wood.