Home Depot - Billy Bishop Way

My favourite store because it is very close by to where I live. I have read the bad reviews of the female staff. I agree with one exception, a big-made black female who I saw more recently at CS Desk is nice. However, I decided to write this good review because on about 3-4 occasions of my shopping at Billy Bishop Way Store, this man has been exceptional in trying to help out not just me but other hurried customers as well. I also noticed a particular small-made female sort of blocks him from helping even when she is purporting to be quite busy on a computer. Anyway this man, I asked his name, yesterday, is BERT. A tall slim black man and I want to commend him for his patience with his colleagues and for his extra-ordinary efforts to help clear up this counter of customers waiting for assistance, guidance, returns and just being helpful when a customer shows anxiety. I had a few transactions yesterday alone, paid for the wrong item, then realized before driving away, came back, got the refund. Found the right one and paid for it, etc. etc. Bert as usual kept his cool while managing those who needed urgent attention and all the while explaining what he was doing, and giving advice to other customers, on the hop. Multi-tasker and completely personable, this Bert! A keeper Home Depot!

I live 3 mins from this Home Depot. So I shop here a lot, but I have to say the Customer Service is terrible, staff needs some training on customer service etiquette, they are very rude. Recently I had some experience with the manager, I did not get her name, I was there to do a return, she was practically yelling at me, I asked her why are u yelling, I'm just asking you a question. Today the cashier asked me to step back, I guess due to social distancing, I was trying to help her sort my cart. Omg she was extremely rude. I said to her sorry I wasnt thinking, just trying to help, can she speak nicer. A lot of people are losing jobs and businesses are closing down due to Covid 19. So I would think those who are lucky to be employed should be Welcoming and Thanking their customers for making a purchase. Obviously the Management at this Home Depot does not care.

I might just never EVER go back to the Home Depot on Billy Bishop again. I went into the store to buy some lumber for a project I was working on. So I located the lumber I was looking for 4-4x4x8, 4-4x4x10, 2-4x4x12 pressure treaded wood. There was two skid piles of the 4x4x8 front and back. The front pile had all lumber sorted through and they were all either damaged or split and the only good ones were under 4-5 stacks of the sorted lumber and I was NOT gonna go lifting and sorting through the 4x4's as I already had a bad shoulder that's still healing. So I was gonna go grab the ones from the back pile that were in better shape and more easilly accessible to me and as i was about to load what i needed an associate calls to me and tells me I have to grab the ones from the front pile. I told him the top ones are all damaged and I not gonna go sorting through the pile. He insist that I have to sort through the pile and grab the lumber from the front pile. So I tell him i'm not gonna buy anything then. And then he starts walking away and mumbling something about not wanting to deal with this mess. Frustrated I was like forget it I'll just grab whatever I want as i'm already here. I start grabbing the lumber anyway and he looks at me and heads back and demands I can't be grabbing the lumber. I tell him i want to speak to a store manager. A few minutes later another associate comes. I couldn't tell if he was a manager or not because I was already so frustrated at this point. He also gives me the same story about how I should not be grabbing the back pile and that it would be hard for them to move the skid later on. I tell him whatever happened to good customer service I'm the customer here and that i'm the one spending money. I ask him why I was being given a hard time and that if he's not here to help I'm gonna just grab whatever I need and be on my way. Worse customer service ever. Unfriendly. Will take my business elsewhere

This complaint is for Home Depot store located at 90 Billy Bishop Way, Toronto. The Order number is: 127359269. More than 4 weeks ago we purchased a fridge from Home Depot. At the time of the purchase, we were informed that the new unit will be delivered and installed (including the panels) and the old unit will be hauled away without any problem or issue. We were informed that the contractors would book an appointment with us to do the measurements and make sure that the new fridge would fit as well as giving us a quote for installation. We were supposed to receive a call in a few days from the contractor to get a quote. After 2 weeks we did not get any call from the contractors and we had to keep calling the store associates at home depot and the project support to see what was going on. After tens of calls back and forth with Home depot staff and causing us so much headache and inconvenience, only one day before the delivery of the fridge, one of the project support staff informed us that the quick contractors is asking for $1000 to do the installation for a $2400 fridge, and the Quick Contractors company said we don’t deal with the panels. I checked with 5 different contractors in Toronto and they all said the installation fee for that particular fridge is $250-$350 maximum. Also, the store associates told us the installation team would haul away the old unit not the delivery team and the project support said the delivery team would do that, not the installation team. After charging us $2400 and wasting our time for more than 4 weeks, the entire experience was a shameful mess and nothing but a headache. So we had no choice other than cancelling the order. All of your staff members who were at fault in this shameful mess should be ashamed of themselves. I will never step a foot in a Home Depot store again. All of the appliances in the Canadian Appliance website are hundreds of dollars cheaper than Home Depot and hopefully they will never cause us any inconvenience as much you did.

I met with a great and very helpful employee the first day I went, and she loaned me the sample book so that I could match my windowframes, etc, So far so good,,, placed the order and received the blinds within 8 days... then got them home, easy to install, BUT they were about 2 1/2 in shorter than the order! Returned them a week later and was told it would take three weeks to fix them! Not only that but staff seemed reluctant to believe my measurements! Finally they relented but told me I'd have to come back to see what Hampton Bay said and receive temporary blinds .... not impressed! THey should discount for the inconvenience! I am currently on hold (over 10 min so far twice) to speak to someone in the dept before I drive all the way over there!

Also, I had windows installed by HD contractors a few years ago. Within just over a year, they had shifted so much (the house is over 100 yrs old so not moving that much!) not a single one of them fits properly and they dont' lock. As I was one month past the warranty, they said they'd be glad to fix them - but I'd have to pay!!! NO THANK YOU!! So now, 0 for 2 on my custom orders! NEVER AGAIN!!!!

the team was helpful, friendly and efficient, explained the work in detial to anyone who was interested in the project including my friends, family and lovely neighbours. They worked very hard and delivered the task on time

Home depot did a great job. Our floor installation guy was super neat, and after the job was done made sure to clean up everything after himself. He even cleaned the brand new floors after it was onstalled. great job

Day One
I thought purchasing a garage door opener and having it installed by a Home Depot contractor was an easy thing to do. You can imagine my surprise and disappointment to find that this was not so. I visited your Billy Bishop at Dufferin and Wilson twice, to both order and attempt to pay for the item. I was told that the person who deals with the coordination of garage door installations was not onsite, and wouldn’t be returning for a couple of days. At this time, however, I was assured that I could call in and take care of the purchase over the phone and that the item was going to be delivered to my residence by the installer.
Day Five
Four days later I still hadn’t received a follow up call regarding my order, so I took the initiative and placed a call to the store. I was now given conflicting information and told that I was required to go back to the store to pick up the item. You can imagine my frustration in having to explain what I was told just four short days ago: I could purchase the item over the phone and the contractor would arrive with it on the same day as the scheduled installation. My frustration level had now increased, as the person I was speaking with now suggested that was told to me in error – and the worst part of this scenario, is that the person I was now hearing this from, is the very same person who told me I could do the whole thing over the phone. Their response to this knowledge was – “hmmmm”, hardly a suitable answer for anyone working in a customer service role.
Recalling the conversation of a few days ago, the Home Depot Associate offered to deliver the item to my home. He also advised that the coordinator would be calling me in a couple of days. I thought how wonderful, however, given past performance, I thought this was suspicious; against my better judgment I waited patiently for the call.
Day Ten
Five more days had passed and I still hadn’t received any follow up phone calls. So, I decided to put on a brave face and tried calling again. The coordinator, obviously has the luxury of filling their days being offsite more than they are onsite, and was still nowhere to be found. I tried to leave a message with someone, however, after being disconnected by the customer service department 6 times, I didn’t want to continue abusing myself by calling back.
Day Thirteen
I waited another few days, and mustered enough strength to try calling in again….this time, I spoke to a different sales associate as the original one I had spoken to was not available. My call was forwarded to the coordinator again – (perhaps still on her world tour) from there things continued to worsen.
Day Fifty-Six
Since my original visit to the store I still have to get out of my car and open the door manually when I arrive home. This is going to be extremely convenient when winter hits. Wow.
Day Fifty-Seven
I called the store again today and will advise what the outcome is when I know. I hope we all live that long.

I needed to be some light fixtures for the new condo. Home Depot is great if you already know exactly what you need. However, if you need service or assistance, it's IMPOSSIBLE to find free sales associates. Either they're with another customer or they are nowhere to be found. EXTREMELY FRUSTRATING!

I went to buy some in-wall speaker cables and the service was prompt and the staff was friendly and knowledgeable! Not only did they recommend a better quality cable, but it was actually more inexpensive as well. All in all, a very pleasant shopping experience.