Home Decor Window & Door Centre Inc.

We recently had two medium sized windows and one ginormous window installed. I did ALOT of research before hand, and learned a whole lot more about windows than I ever even wanted too.
I must admit, it was a bit frustrating at one point, since every company I would talk to had "the best windows on the market!"
Well, after weeding through a bunch of company's and all of the quotes I got - I ended up being very confident that Home Decor Windows and Doors was the best choice for BOTH the window manufacture they use and as a company themselves as installers. Joe the salesman was knowledgable, patient and answered every one of our questions honestly.... without any sugar coating. You can't get any better than sincerity and the honest truth. It just makes the whole process so simplified and comfortable, without having that strange feeling of whether or not your getting taken for a ride. The installers came on the date and time promised.
Both Sebastian and Nester were professional, curtious and had a great attention to detail. They hardly even had to speak. They obviously have a routine from the second they pull up to your house. Each one knew what the other was doing and what came next. They worked really well together. You could tell that they really enjoyed the job they do and really didn't mind doing it day in and day out.
They were always cleaning up after themselves and keeping things organized. They never even took a break or lunch (until we gave them a snack and made them stop for a bit). They were just there to get the job done.
You can have the best windows out there..... But if they're not installed by qualified experienced people, then it's just money out the "window"! (Pun intended)
We are ecstatic with our new windows and can't wait for the the +30 and -25 weather to really feel the big difference in comfort we will surly come to quickly enjoy. We have already recommended Home Decor to our family and friends. Our neighbors have been walking over to compliment us on the new look of our home.
Trust me , you can't just make stuff up like this!
So the moral of the story is, you can do all of the research you want and talk to all the window experts, And then most likely you will end up right here where I am, a happy and satisfied customer of Home Decor!! Just thought I'd save you the trouble.

I would like to express my appreciation to Tony & Joe for their personal attention and service in giving us an entrance door that has added character and distinction to our home. We are extremely satisfied with this quality product and professional installation. I would highly recommend Home Decor for their service and products.

We agonized for many years about our front door. We had longed for an arts and crafts door in wood but living in a cold and damp country realized that a wood door would simply not be practical, especially because we also wanted a storm door. We had looked at fiberglass doors but they were either too expensive or of poor quality. Then last fall we saw and fell in love with a beautiful, realistic wood looking, fiberglass door at the home show. Although he was busy, Joe, who was staffing the booth, took the time to answer all of our questions and provide us with many sample books. Joe was extremely knowledgeable, patient, non-pressuring and accommodating. He was prompt but again non-pressuring in his follow-up. We did order a fiberglass door and just recently had it installed. We couldn't be happier. The quality of the door and sidelight exceeded our expectations. Joe's professionalism, attentiveness and patience made the whole process a pleasure. When we dealt with Tony, he was as professional and courteous as Joe. And during the installation, Eugene and Mike continued to exemplify the professionalism and excellent service that we had come to enjoy with this company. Thank you Home Decor for making it a pleasure to dramatically increase the curb appeal of our home!

We picked up Home Decor's info at the Home Show at Direct Energy Centre, spent a good time talking with them, researched them and finally invited them to quote for all our windows and the front door. Joe came out and spent time patiently explaining all our options, the process and all the details.He arranged for confirmation of his measurements and discussed changes we might want to make. The schedule was kept to, the team who came in to do the work were thorough, prompt and worked very hard to keep the mess and cold to a minimum. They showed how to take out screens and left touch up paints, then Joe followed up for a debrief and to make sure we were happy prior to final payment. We were very happy with the service we received, Joe is one of the best Company Representatives I have met. Thanks for a great job!

My wife and I dealt with Joe and Tony for the new doors and windows in our house and they were courteous, professional, on time and great to deal with. They are there to answer any questions and exceed all your expectations. I highly recommend them for the great products, reasonable prices and execellent service. Keep up the great work. Thanks from John and Patti.

Tony is incredibly knowledgable, and he helped steer us into a door that we are quite happy with. The hardware he provided was also top notch, and we thank him for the free upgrade.

My doors to my back deck of my house were 100 years old, in bad shape and not energy efficient. I put off doing something as I really liked the old look and anything I saw looked cheap. After reviewing all comments in Home Stars I contacted Home Décor and met with Joe Gerring at my home. He recommended fiberglass double doors and retractable screens. I was doubtful and Joe invited me to the plant in Concord to look at the finished product and manufacturing process. I was convinced and signed up.
The end result is that I am delighted with the result. Everything was done to perfection including installation, matching paint and finishing touches. I had fully expected to have to bring in a professional painter to finish up but that was completely unnecessary.
Great job.

We bought our front and side door from Home Décor at the end of 2012. Overall the quality of the door is good, the installers did a good job and the salesman (Joe Gerring) is probably one of the most skilled and pleasant to deal with that we have ever encountered. We have to state that all the workers that we came in contact with were very polite, worked with much attention and cleaned the area at the end of their work. We did not place a review on Homestars until now because we were not entirely satisfied for the reasons we mention below; the reasons we are doing it now is that we have heard from 3 separate individuals that the salesman is though giving us as positive references and we do not think this is 100% correct.
We had a few issues with our doors. First – we had asked that the glass part should be laminated glass, for security reasons, and this is how it had been written on the contract. When the door arrived we noticed that on the glass itself it is stamped “tempered” though. At that time the salesman reassured us that he will bring written proof that it is laminated. Despite repeated requests in this direction this did not happen and the last thing we were told by Joe is that the owner (Tony) refuses to provide written information that the glass is laminated, saying that “if anything happens they are insured”.
Secondly, which is minor compared with the first, on the contract it was mentioned that the 2 new doors and the garage door would have the same key – which ended up by not happening on the installation day. Several weeks later they sent somebody to fix this, but despite the gentleman’s effort, they did not work, so we gave up.
Thirdly, we bought a very small window (1ft x 1ft) for our cold storage room, the manufacturer did not include the correct sliding mechanism railing, it took several successive visits to fix this problem.
And lastly we did not like how the payment issue was handled: we were told by Joe that upon receiving the door, when the truck is outside, he will ask for our credit card number as an insurance. I have told him clearly that we will not pay the full amount in advance, that we would like first to see the job done properly and pay the outstanding amount once the job is finished (we paid a deposit of about 33% when the order was placed). When the installation was finished I have given them a cheque, only to receive that back in a few days, when I was told that the full amount has been charged to my credit card (for which not only I did not give permission, but specifically requested not to).
Despite all of the above we have heard on 3 separate instances that the salesperson is boasting to other potential customers about the sale to us (to one of our neighbours, one of my wife’s work colleagues and to a complete stranger, to whom the salesperson gave our home phone number without even bothering to ask us if we agree to speak with that person!). We found this very irritating, especially given the fact that he knows we are NOT satisfied. Also if we are provided as references perhaps one should ask us first if we agree – the contract does not mention our permission to broadcast that we have new doors at our house.

We were extremely pleased with the entire process, beautiful quality doors, excellent service and installation. A slight problem with the order was dealt with in a timely, professional manner...completely satisfied!

I just had a new front door installed. It;s looks beautiful! Tony was an excellent salesman and advised us of all the posssibilities and the pros and cons of the different products. Eugene was the main installer and he was excellent. He took his time, was very precise, very detailed, and cleaned up everything when he was done. Overall he did an excellent job with the installation I recommend this company and its employees for their fine work!