Hi Speed Moving And Delivery

I purchased a new fridge for my kitchen renovation. I phoned Hi-Speed so that I would not have to worry about the heavy lifting of getting thee fridge into my house. I figured that since they bill themselves on their business card as "appliance moving specialists" that they would think of the potential problems associated with moving an item like a fridge into a house.

When I was setting things up with Hi-Speed, I dealt with Frank on the phone. He seemed pleasant and helpful and we arranged a date and time for the delivery.

When the fridge arrived at the house, it did not fit through the front door. Turns out that the doors would need to come off the fridge and this is where things went wrong. The delivery guys refused to take the doors off the fridge because it had not been authorized on their work order. They put the fridge in my garage and left. This is obviously not a reasonable solution as it is quite inconvenient to go to the garage every time you want a glass of milk!! I hired Hi-Speed, a company that called themselves an "appliance moving specialist" because I don't ever move things like this and I wanted a professional, someone who does this kind of thing regularly, so that they would have the experience to say before hand that there might be a problem with this or that.

When I called Hi-Speed back to discuss how my fridge was going to get from the garage to the kitchen, Frank was very rude and unhelpful. He told me that it was my fault that the fridge didn't fit and that I should have thought of that before I bought it. He said that it wasn't his fault that my house had normal sized doors and that my fridge (which he knew the size of when we booked the delivery) wouldn't fit through them without disassembly (a service which Hi-Speed offers for a fee). Frank finally agreed to send a crew back to the house to move the fridge into the kitchen and that he would split the cost of doing this with me. He also wanted to charge full price for removing the doors.

Once the fridge was finally in the kitchen, I tried to contact Chris, the manager at Hi-Speed to tell him of my experiences with his company. This took two weeks as he didn't return my calls. When I finally did get to speak with Chris, he promised to look into the situation and said that he would get back to me. This never happened which is why I am writing this review.

I will not recommend Hi-Speed to anyone, and I informed my retailer who recommended them about the poor service.

We first had Hi-Speed do a pickup and delivery back in October 2009 and have since used their services several times through 2010. They are timely, efficient, courteous, and professional. The guys even take care to remove their shoes and put down moving blankets to protect our floors when bringing the items into the house.

The team at Hi-Speed is simply WONDERFUL! They are quick and friendly and helpful and always courteous! I have no worries when they're delivering my appliances. I have used them at least a half dozen times and plan to continue!

From the time we spoke to Keisha on the phone to make the booking till the time we dealt with Mike (Crew 26) the experience was absolutely amazing.

The crew which came to our house was extremely courteous and cautious of our belonging, taking care not to rush the delivery and damage anything. They also assisted in setting up the boxes in a manner which would be easiest for us to work with, without us having said anything.

We would most definitely be using this company for all our future deliveries

Hired movers to move furniture from Direct-buy to my home. The movers were very professional and experienced. The also cleaned up after themselves. You could tell that they cared about the furniture that they were moving. Great service too! thank you frank.

Frank worked hard to help me expedite my pick up from Direct Buy in Mississauga to my House in Mississauga and then to Keswick, Ontario. He was a tremendous help with timing, costs, tc.

Movers are very professional and very good at keeping customers updated. I have used their services 3 times, I will definitely use them in future. I'm very satisfied with their services. Highly recommended.

I had 4 very large appliances delivered at my home by Hi-Speed. Spoke to Frank to arrange the move and was pleasantly surprised with the outcome. They were on time, professional and very careful. They had to manouver a 48" gas stove around a granite island, and it was a very tight space, and they pulled it off smoothly and with not one scratch. I would highly recommend Frank and Hi-Speed for any of your moving needs. Also worth a mention their price was very reasonable.

Lee and his helper were exceptional. They did my move in record time. I was impressed with their high level of professionalism. With this standard, they worked quickly, wasting no time. We really appreciated it when they also hung 2 white boards on our office wall which was not on their order.

I have kept Hi-Speed's contact information. I would use them again.

I received a call in the morning from Hi-Speed movers after making an online inquiry the night before. The customer service was very smooth and went through all the specifics, giving me a quote with tax included. They were able to provide service that same evening. I was told it would be between 6pm and 10pm, and that I would be called 30 minutes before arrival. Just before 9pm, the movers called and told me there were already at the address -- no advance warning -- but fortunately there was someone nearby to let them in. When I arrived, they already had brought down the side-by-side fridge (taking off the doors for no extra charge). They delivered the fridge and stove to my place. I showed them what needed to be moved (old fridge down to the basement, another fridge to be scrapped). Initially, he seemed surprised and told me that this was not part of his order. He then showed me the scanned order on his phone which showed verbatim the agreement I had with customer service -- and he went ahead with the rest of the move. Although he and his buddy were clearly working very hard and initially not thrilled at having to do more moving, they maintained a professional attitude and were very careful. They did what was necessary to fit the large fridge through the door frame, and set it back up putting the doors back on. They were unable to fit my old fridge down the stairs to the basement, so I decided to scrap it -- they took it away on their truck, no charge. They also took away my old stove, no charge.

I don't envy the grueling labour these guys do, and I was extremely impressed by how professional and polite they were. Despite one challenge after the next and working in hot and humid weather, they got the job done, and well done. I will definitely call this company for my next move, without hesitation.