The most incapable movers ever. It was a simple, standard sized fridge and the two fools that were sent took over 2 hours to get the fridge to the front door and then quit. They were so concerned about their straps they didnt take the time to just pick up the fridge and bring it in. they didn't have the brain capacity to figure out how to fit it up the stairs. They said it was too heavy and required more men! all this to carry in a standard sized fridge. After 2 hours I told them to leave the fridge and get out. They were glad to leave. I called [competitor name removed--Ed]. Thank god for [competitor name removed]! They came (2 men) and in 10 minutes had the fridge placed in the proper location. No straps, no extra effort just brains and common sense. DO NOT USE these fools. They don't come with mats, they asked me for supplies to protect my floors! Avoid! CALL [competitor name removed--Ed]!
- Approximate cost of services:
- $60.00
- Company Response
Pam S,
We are sincerely sorry that our movers were not able to move your fridge to the proper location in your home. Hi-Speed Couriers & Movers prides ourselves in being the best in the delivery and moving business, and when we get a negative response as we did with your review, we need to get some additional information so that we can make sure that this type of service does not reoccur in the future. The safety and well being of your home and your purchase, as well as our team when we do any delivery, is very important in our business as well as for our customers. Our goal is to make sure that when we do a delivery or move for a customer, that our service level is not impacted and that no damage is done to the customer’s premises or to the item being moved or delivered.
What we will like is if you can please contact our office so that we can further investigate which team attempted to move your fridge and was unsuccessful in moving your fridge. Our company does care about the service we provide on a daily basis to all of our customers and will like to rectify the situation, so that it does not happen again. Please contact us directly at Hispeedcares@yahoo.comThanks