Heating Plus Heating & Air Conditioning

3 weeks ago, I called Heating Plus because the A/C they had installed only last June failed. The tech came quickly enough to confirm that it is a warranty item, and promised to return but hasn’t. They either can't take the time to service a warranty item, or they don't want to return because the A/C was poorly installed the first time around. My wife and I have called them 5 times, emailed them 3 times, voicing our frustration, yet they have not scheduled an appointment . I cannot recommend this company. Their websites touts their exemplary 24/7 service, but don't believe it. If the company posts a rebuttal asserting that my claim is untrue or inaccurate, or that I'm a disgruntled ex-employee, posting false stories to get even - don't believe it. I'm simply a frustrated and ill-served customer telling a true story. I will be contacting Goodman to request another service provider.

I called in a second company, which determined that the problem was that the A/C had a R410A refrigerant leak and that now there was no refrigerant in the system. So the problem was not the contactor; it was refrigerant loss (where its leaking from in the new system - not 100% sure). So Heating Plus also mis-diagnosed the problem!