JD - Richmond Hill

After [other contractor] ignored our repeated requests to come and do warranty work on the A/C installation they did last year, we called Reliable Home Comfort, and Dave showed up that evening - on a Saturday. Unlike [other contractor], he found the real problem, loss of refrigerant due to a poor weld. Two days later he came back in the evening and work well past nightfall and fixed the problem. Our A/C is working again thanks to Dave, who was prompt, courteous, and knowledgeable. Kudos to Dave, and his tech, and to Reliable Home Comfort for a job well done. I highly recommend Reliable Home Comfort to anyone with heating and A/C work to do. The company deserves its 10/10 rating.

3 weeks ago, I called Heating Plus because the A/C they had installed only last June failed. The tech came quickly enough to confirm that it is a warranty item, and promised to return but hasn’t. They either can't take the time to service a warranty item, or they don't want to return because the A/C was poorly installed the first time around. My wife and I have called them 5 times, emailed them 3 times, voicing our frustration, yet they have not scheduled an appointment . I cannot recommend this company. Their websites touts their exemplary 24/7 service, but don't believe it. If the company posts a rebuttal asserting that my claim is untrue or inaccurate, or that I'm a disgruntled ex-employee, posting false stories to get even - don't believe it. I'm simply a frustrated and ill-served customer telling a true story. I will be contacting Goodman to request another service provider. I called in a second company, which determined that the problem was that the A/C had a R410A refrigerant leak and that now there was no refrigerant in the system. So the problem was not the contactor; it was refrigerant loss (where its leaking from in the new system - not 100% sure). So Heating Plus also mis-diagnosed the problem!