Hall's Heat & Cool Inc

Company cut corners on the installation of our top line Carrier furnace contributing to its shortened life.

In short ... never use this company as they cut corners which you don't know about until you get a trusted professional in to explain the problems.

Over that last 5 yeatrs I have had Hall's heat and cooling repair several items in my home.
I have had water heater, water softener, repair to our pool heater.
Every time a Tech is on site at my home they are kind and even more important ( very reasonable$$$)
If you need any Heating / cooling or pool heater repair give Todd and his team a call.

Purchased home and moved in October 30,2017, Home has a 5 year old Trane furnace purchased and installed by Halls Heating. I have placed numerous calls about the furnace as it has issues and I can sympathize with the previous owner who was very old. The furnace is so noisy that a board has to be wedged against the wall and furnace to quiet it down. Being in business is stepping up and be accountable for remeding problems.
60 McNab st Elora
This furnace is still under warranty if anyone can help with this matter I would appreciate it.

A few years ago Halls Heat and Cool replaced an older central air conditioning unit in our house. We had done two renovations to the house with a second story addition, and a second smaller furnace was installed in the upper level. Without consulting us the homeowners they attached the air conditioner to the smaller furnace on the second floor, instead of attaching it to the original furnace in the basement and now only part of the house is air conditioned. When I complained to the company I was told by the receptionist (no one else would speak to me), that they could put a second unit in beside the first one, but of course that would be at my cost. I would very much like Halls to remedy this problem, and to call me with a solution. My phone number is 519 831 9806

My original experience with Halls was positive. I had a recurring issue with my furnace that they resolved despite them needing to come to the house multiple times.

I have heard positive things about Halls from friends in Guelph.

When my a/c broke down, they could not resolve the issue and guessed that it was our thermostat. This was the result of 2 separate service calls and three hours of investigation.

When I inquired about the validity of charging me twice for an issue that was not originally resolved, the owner claimed that they should have spent that time when they checked the A/C the first time. He was not polite about it.

The third time my a/c broke down, I called them again. The owner showed up to take a look, spoke quickly about filling it up with refrigerant and said he would be back in a few hours.

He never showed up and did not return my calls. While I was polite during a frustrating situation, he showed no similar professionalism.

I came home from work to a cold house. I called around and found Halls, they were able to look at my 21 year old furnace and determined i needed to replace the unit. (Great. ) The crew that showed up were neat and polite they had my new furnace installed the next day. Adam (the installer) also took the time to show me how to actually use my programmable thermostat and change the filter. I would recommend Halls Heat and Cool.

I paid to have a new furnace and water heater installed, with the understanding they would process rebate paperwork for the furnace from OPG and return the rental water heater. It took 2.5 months of follow-up (while I was being billed) before the water heater was actually returned. I never got my rebate paperwork despite 4 months of follow-up and the involvement with the Better Business Bureau and I learned today they weren't actually a registered contractor with OPG to give the rebate.

Called Hall's for furnace repair, 1st guy spent 1.5 hrs & could not find the problem - charged us $160. Second Hall's guy came & diagnosed within 5 minutes - cost of new part was quoted at $425… we called elsewhere and got the part for $90.