Gas Fix

Thank you Fran for your review and for choosing Gas Fix to service your Jandy pool heater. Many contractors that come across a 10+ year old heater will just try to sell you a new one because they don't know how to fix it or because they don't carry parts. We carry over 300+ of the most common parts on our service vehicles. Dwayne had the ON/OFF switch, the pilot assembly and pilot tube required to complete the repair of your pool heater. When the time does come to replace the pool heater, please give us a call and we can go over those options and provide you with a quote to supply and install a new pool heater. ~ Jason ~

Thank you Marc for your review and for contacting Gas Fix to service your Napoleon and Majestic gas fireplaces as well as the Jennair cooktop. Though we do carry over 300+ of the most common parts, there are circumstances when we do have to source out and order parts to complete a repair. We were able to bring in the parts fairly quickly to complete the conversions as required. Should you require any service in the future, please do not hesitate to contact us. ~ Jason ~

Thank you Lloyd for your review and for using Gas Fix to service your Jandy pool heater. In most circumstances, we can schedule a service call within 24 to 48 hours but if you catch us early enough, we may be able to get a technician out there on the same day. We try to give our customers a two hour time frame in which our technician will arrive and they do call first to let you know they are on their way. Scott is one of the most knowledgeable persons in the industry. He's the person other companies call when they can't resolve and issue with a pool heater or fireplace. Also, because we carry parts, we can take care of our customers that same day when parts are required. We are glad that you were able to use the pool for the long weekend and we look forward to dealing with you in the future. ~ Jason ~

Thank you for contacting Gas Fix to service your Starite pool heater and for being a customer for the last 10 years. Dwayne is one of top technicians. He's very thorough with the service he provides. As with our other technicians, Dwayne carries over 300+ of the most common parts on the vehicle for fireplaces and pool heaters. We had the thermistor required to complete the repair which is one of those things that make us stand apart from the competition. Should you require any services in the future, please do not hesitate to contact us. ~ Jason ~

Thank you Petra for your review and being a customer for 15+ years. We have serviced your Raypak pool heater and Heatilator fireplace on multiple occasions over the years and we do appreciate the repeat business. Our technicians, like Dwayne, provide quality service and come prepared for whatever tasks required. Should you require anything in the future, please do not hesitate to contact us as our office support staff can be reached Monday to Friday between 8 AM and 6 PM. ~ Jason ~

Thank you John for using Gas Fix to service and repair your Hunter fireplace. For those gas fireplaces that have a mercury flame switch, you are correct that the part is no longer available and the two options become repair with a new operating system or replace with a new unit. As we specialize in the repair and maintenance, we typically recommend the repair as the cost efficient option. When replacing the mercury flame switch, we install a new gas valve and a new pilot assembly. Essentially, the guts to your fireplace are completely replaced. Should you ever require us in the future, please do not hesitate to contact us. ~ Jason ~

Thank you Mr. K for your review. We do appreciate your feedback as it helps us to continue to improve our standards to provide the best service that we can. We do agree that the technician should have made every attempt to reach you, the landlord, to discuss the additional requirements over and above the initial job we were there to do.
When our technician first arrived, there was a woman there to meet him. When the technician was half done the initial job, another person showed up who the technician thought was you. When completing the job, the technician found a leaking gas shut off. He showed this new person, who he thought was you, the issue with the shut off. The technician even took a picture when he was doing the soap test to show that it was leaking. This person then said the job needed to be done and authorized the repair.
First, when you first spoke with Scott, the job was to replace a dryer vent as done incorrectly by yourself or your tenant. With the minimal information we had, we quoted $300-$400 before HST. Unlike the LCBO, Gas Fix cannot include HST in their quotes so please note that the HST is extra. The $600 job price you reference includes the HST which is misleading. The pretax total was actually $535.71.
So the issue is really the additional fee of $135.71 for the additional work completed by the technician.
We could have completed the dryer venting repair to clear that infraction but then we would have had to shut off the gas and then quote on a new repair for the leaking gas shut off. Further, we would have to issue a Union Gas infraction notice for the leaking gas shut off.
In essence, we saved both time and additional fees as we suspect those other contractors would have reacted in a similar manner. ~ Jason ~

Thank you for your review and for choosing Gas Fix to service your fireplace and to install the gas line for your heater. When you contact Gas Fix, you are reaching an actual employee who can arrange your service call as opposed to speaking with an answering service. We do our best to make your experience with Gas Fix as pleasant and professional as we can. In many instances, our clean and check can resolve many issues with your fireplace. When parts are required, however, our technicians do carry over 300+ of the most common fireplace parts on their vehicle. As such, Dwayne did have the correct fan and ignitor on his vehicle to complete the repair. We do look forward to hearing from you in the future. ~ Jason ~

Thank you for contacting Gas Fix to have Dwayne service your Instaflame fireplace. When the mercury flame switch fails, there are two options at that point: 1.) Replace the entire unit or 2.) Upgrade the mercury flame switch with a new gas valve and a new pilot assembly. As we specialize in the repair and maintenance of gas fireplaces, we typically recommend upgrading the fireplace with new gas valve and pilot assembly. It's cost effective and our technician always has those parts on the vehicle. We hope you get anther 27 years out of your fireplace. Regular maintenance will keep that fireplace happy. Should you ever require us in the future, please do not hesitate to contact us. ~ Jason ~

Thank you Jack & Gerry for your review and for using Gas Fix to service your Majestic fireplace. We give our customers a two hour window in which our technician will arrive and office staff tells customers that the technician will call first to advise when they are on their way. It's so much better than giving the vague 9 to 5 time that so many trades do. We're very pleased as well that you are satisfied with the job Dwayne did. Should you require our services in the future, please do not hesitate to contact us. ~ Jason ~