Smarmy, expensive and rude...
Good product but that's the end of the story... don't trust what half of the staff say... I expect a lot more when I spend $10,000 on tile!
They have great knowledge and are helpful but tell you one thing when you are spending $10,000 on tile, when you come back they don't up any of what they originally told you. We specifically asked about returns on all our products and 'no problem, even partial boxes' ... when you are spending well over $100 per tile that's important. We tried to return tile and not once did anyone ever mention a huge restocking fee and for most of our product they back pedaled and said 'no' flat out on returns.
We did get our contractor rate on product but even at 30% off list their prices are much more than others with similar product.
They also didn't take back or replace any of the tile we were sold that were chipped from the warehouse. Our tile guy managed to use three of the chipped tiles but they even refused to replace the two remaining chipped products that came chipped from them out of the box.
it takes them forever to finish and pull an order, my wife and I have spent tons of time there. It took over an hour once the order was submitted by sales to get it picked and then I noticed that they pulled the wrong product because Ann entered the wrong product so they had to fix and then repick. It took me over 2 hours on a slow weekday to get the product loaded and on the road, with my contractor waiting for me billing time.
Our contractor used to send a lot of customers here and since this issue has stopped. Our tile guy said he dumped Fontile years ago because they are difficult.
As a bonus the service guys were really blunt and rude to my pregnant wife when she came in to do the return and when she went up to sales Ann was also rude and blunt, completely the opposite of who she was when we were spending all the money... it's too bad because they have some great products and during the sales process we enjoyed dealing with them but once the credit card was charged their attitudes changed.
- Approximate cost of services:
- $10,000.00