I am a female designer/renovator and have been dealing with Fontile for at least 10 years, as they have the best tiles as far as I'm concerned, very classy/unique. The first day I went in I met Roy who helped me in ordering some tile for a pool. The tile the owner had a sample of tile that was no longer available but Roy went and found something similar but better, right away, and my client was very pleased with the new selection. I have been dealing with Roy ever since as he is down to earth, extremely helpful and will always go above and beyond. He will totally go out of his way to help me find what I need and even makes sure I'm looked after in other ways like today, coming down to the warehouse to make sure the tiles I had bought were bubble wrapped as I had to carry them a distance and he wanted to be sure it was as comfortable to carry as possible. Being a designer and carpenter/tiler I go to a lot of differents places for the design products I require and one thing I've noticed is the way people treat you in some of these " upscale" places based on looks, which is ridiculous as they would probably get far more business from me than many of there " one time " clients. Roy has always made me feel important and gives me all of his attention ( I can look fairly scruffy when I've just come from the job site) Roy is professional, knowledgable, and always a gentleman and I would recommend anyone looking for beautiful tiles to go to Fontile and ask for Roy if you want amazing service and advise (and a very sweet guy)
- Approximate cost of services:
- $600.00
- Company Response
Kriss, thanks for your comments. We are glad you have a great experience most recently and in the past buying your tile at Fontile. Roy does go above and beyond to make that happen.