Fabrizi Roofing & Aluminum

I had my roof done in 2010. I was told the shingles were a top tier 25 year guaranteed product. The shingles are coming apart in places (see photos). I have called this Rob guy a half a dozen times. He says he's going to come but never does. He is still in business. Don't waste your money. Incompetent.

In 2011, I was recommended to contact Fabrizi Roofing and Aluminum. I had a wonderful experience from start to finish. Great customer service, workmanship and price. Four years later, I'm still sharing and recommending Fabrizi to my friends & family for their roofing needs. A special thank you to Cinzia and her team.

Fabrizi did our roof 5 years ago. We have had nothing but problems. Every time I called in, he used an excess but not take responsibility on his careless work.
Roof he had had to be done, I had 5 roofers tell me he did a very bad job. Such a terrible job. Would not recommend him to anyone.

Nightmare!! I had used Fabrizi Roofing in the past without any problems. This time turned out to be an absolute nightmare.
I hired them during the busy season, they worked 1day, took my deposit and left the work unfinished along with all the related roofing garbage. They said they would be back the next week to finish because they where busy and had other unfinished jobs to finish. I said "no problem" as it was the middle of the week already and we didn't expect it to rain. \( I guess they where over booked)
After a few weeks I called to fallow up and they kept telling me they where going to come tomorrow, the next day, the Wednesday, etc, and so on for the next 8weeks!! By this time I was furious as water was getting in and causing extreme damage due to the unfinished roof that was half done.
By this point Cinzia the daughter was not even taking my calls anymore or even replying to my texts. I managed to get Rob the owner on the phone and gave them one last chance to finish the work. Surely enough the didn't show up again. After extreme water damage due to the unfinished roof I was left with no choice other then to get another company to finish and repair what was started by Fabrizi roofing.
After this a whole other problem started, Rob the owner agreed to meet with me about a dozen times over 4 months to pay my deposit back. I spent several evenings and weekends of not doing anything other then sitting around waiting for him to show up to meet, every single time he did not show up with out notice. I would call to see if he was still coming and he would make up excuses after excuse.
The first few times I used them at other properties it was an overall good experience, Rob seemed to be nice. But the last time Rob said his daughter Cinzia would manage my job. She was very disorganized with the scheduling, there seems to be bad communication within the company, Rob did not take responsibility for Cinzia. Rob and Cinzia does not respect there customers. I am still shocked how the work was left, and they have no regard for customers.
Although the first few experiences where good I would not recommend Fabrizi roofing to anyone because of the last experience. Anyone can do good work but it takes a good company to take responsibility for unfinished work, repairs, mistakes, and owning up to bad work. When something goes wrong you need to feel confident that someone will come back to fix it and not abandon you because they already have money in there pockets.

Fabrizi company came quickly to fix a major leak 2 years ago. owever they venver sent me their warranty despite requesting it multiple times and when we had another leak, they never came- despite multiple emails and calls. Very fristrating and upsetting.

Great company, professional. Quotes and any questions were handled promptly as was the scheduling once we had agreed on colour and type of shingles. Crew arrived on time and finished the job on our bungalow in one day - including a thorough clean up.
Highly recommended!

The previous owners of the house had used Fabrizi prior to my purchase. When calling to see if they would honour the warrantee under new ownership I was pleased with the genuine confidence in their workmanship.
I had them in to quote on various jobs and was pleased at the care they took to ensure i was getting what I asked for. Speaking with their staff I learned that many had been doing roofs with them for over 15 years which gave me confidence that this company knew how to hold on to good trades and also knew how to please customers in order to stay in business. At the end they built me a beautiful deck off the 3rd storey of my house as well as re-shingling half the roof and installing a new skylight. Cinzia was quick to return calls and emails and her Dad was excellent at making sure I knew what was happening throughout the process. The Fabrizi team are consumate professionals and I know they will stand behind their work as they did need to come back to finsh a few things off. They always left the jobsite clean and respected the neighbours by protecting siding and being noise conscious.
I enjoy recommending them to family and friends as they make me look good!
Thanks Cinzia and Robert. I'm looking forward to our next project together.

The Fabrizi Roofing team did an exceptional job at replacing my old shingled roof with quality material and workmanship! The team was well equipped and completed the job all in one day!

I have already recommended Fabrizi Roofing to friends that have been looking for a company like Fabrizi Roofing.

Keep up the great work and all the best in 2010!

Niels

A friend turned me to Fabrizi roofing for my new roof and I'm very satisfied! They were quick, clean and professional.
I have the best looking roof in the neighbourhood!