Express Rooter Plumbing

We hired expressrooter to install a new fixture in our claw foot tub. This is not a typical installation, so we hired a plumber.

Rob from express rooter came on a sunday (we work full time during the week). Since there were no shut offs at the tub, we had to turn off the master water valve in our basement. Turns out that it was completely seized in the open position. Hence we had to get the city to come turn off the master valve on the street - UUGH. We talked with Rob and John (also of ExpressRooter) and they helped us to understand the procedure with the city - and were very accommodating. On Monday the city water was shut off - Rob came back and did all the installations, including a new master shut off valve in the basement. He even came back the next day when we detected a leak (in the fixture, not his work).

Overall, although plumbing scares us, we found the process with ExpressRooter, Rob - the plumber, and John - the office coordinator, to be very helpful, patient, attentive, and most importantly got the job done. Rob has a high standard for doing the job right. He made sure the work zone was clean and tidy afterwards and even polished up the fixture. Not only did Rob do a great job technically, he showed pride in his work and was very attentive to detail and esthetics.

Thanks ExpressRooter - we'll recommend you anytime.

Jason & Natascha
St. Clair Ave., Toronto

The job was done very fast, professionally and with minimum damage to my property. I will highly recommend these guys to anybody looking for quick and clean work, they even replanted my flowers.

Thank You for good work.

I first needed shut off valves put in upstairs in the bathroom. Robert came in and did a awesome job, very clean and very concise. Then I called back and needed some plumbing moved because the vanity was a different size which was unexpected, but they sent Robert back that same night to see the problem and he came back the next day and fixed it for me! Great service, great work. I would recommend Robert and this company for any plumbing work you need done. Thank you for helping me with my reno!

Very recently, I had my septic sewers connected to the city sewers.The contractors I had the opportunity to work with were, Martin and Adam from Express Rooter.
From the initial meeting, Martin W. was very courteous and took care to explain technical issues that we were not familiar with. Martin went out of his way to accomodate our requests, and he also provided us with an estimate and a time plan. We were very, very, pleased when they were both met.
I would also like to metion that the crew from Express Rooter showed up on time and had the job done in 4 days even when they had to hand dig the trench; (due to a hydro cable being in the same vicinity)
I would definitely recommend this contractor to my friends and family and would hire them again for any other plumbing work

We had recently purchased / moved to a home in Ajax. Late March, an old leak (pointed out by previous 1-yr owner and supposedly had never occurred with them) had re-appeared. We had to open up the beam to expose the water damage (finding a temendous amount of black mold). We had contacted a previous plumber we had dealt with once in our previous home even though had charged us $2000 for a 'snake' drain work. We didn't know any better but trusted the only one we had dealt with regarding any plumbing issues... After a couple of visits from the guy, costing $420 on replacing a spout, almost charged another $1000 for working on a pipe 'assumed' to be the problem... AND STILL problem not fixed.... we were provided another quote of at least $4000 to replace jacuzzi tub with regular tub to supposedly fix the problem... I simply had enough with hours of stressful tears (being at home with 2 kids on mat leave)....I am a big fan of HGTV & Holmes on Homes that I checked out his website and found ExpressRooter. I've contacted the company and immediately received an exceptional CUSTOMER SERVICE from Melissa... Due to the lateness of the call, a technician (Jeremy) was scheduled to arrive early next morning to assess the situation and provide me my options. Let me tell you this, whatever I had to do does not cost $4000. I was provided several options and given a thorough explanation of my choices so that I can make a sound decision... Some people might doubt the sincerety of those people on TV giving Mike Holmes a hug after reparing the damages... BUT... I can tell you this, I now know the feeling... I (too) had the emotional desire to give Jeremy a hug on our first meeting after his assessment. During the job, Jeremy had also uncovered tile work that was not properly done... WRONG CEMENT. Again, I was provided options and thorough explanations so that I can make a comfortable decision on what to do. Even after the fact, Jeremy had personally spoken with Martin about my situation and I was informed that Martin (will personally feel comfortable) of speaking and referring me to an official Holmes contractor for the tile work to ensure that the job is done right... THE FIRST TIME. Right now, we're just waiting for a call from the tile people to assess the situation, but the bathtub has been replaced. Our FORCED renovation is not yet complete but we know, there is a light at the end of the tunnel... AND LET ME TELL YOU, if it's anything related to plumbing, that light is EXPRESSROOTER!.... POST REVIEW (MAY13): Finally got tiles done 1 wk later. Getting Jeremy back to finish installing the faucet fixtures was excrutiating. I had been informed (Melissa) that he's extremely busy hence his earliest availability will be a week later. After 2 weeks of several cancelations / postponed appts, he finally showed up only to inform me that he will have to come back since (apparently) the tile guy did not leave appropriate spacing to do the job. After addt'l 2wks of cancelations, I am happy to say that the job is completed to my expectations. The delays were very disappointing... at first, I was the one who had to call to find out the appt is rescheduled. However, towards the end, I believe they sensed my frustration and are deeply apologetic that Melissa began to call me to inform me of the cancellation AND in turn, a personal call from Jeremy. I've been quoted a $500 job to finally put the fixtures in, which I thought was part of the whole cost already paid, BUT I'm glad that they didn't charge me due to my wait. My 4 toilets were also visually inspected as promised, due to some problems we've been experiencing, at no extra charge. I am sad to say I was also told that, due to my frustration, he offered to install a new fixture in my sink for no charge BUT it was not done. Still, ExpressRooter is the way to go!

I just had Yuri from Express Rooter come by and look at my sum pump. Talk about polite professional and courteous. He explained everything in terms that I understood and was impressed with his ability to do so. I would most definitely recommend this person and the business he represents in the future to any and all......M.Mknight

For the first time ever I had a very unpleasant drain back-up "surprise"! In my shock and pleasant state of mind at the time, I had enough clarity to remember that Mike Holmes had the "Holmes on Homes" website. I tried it for the first time and there I found Martin and crew whose name and face I remembered from a few episodes..on Mike's site I saw that Martin and Co. had been on many actual episodes ...there were many many..I thought it's o.k. for Mike, so it's o.k. for me..well..if you call Express,my guess is that you'll think that you had gone to Las Vegas and hit the proverbial Jackpot...it was a two day experience and on first day one of Martin's team showed up...proving to be friendly yet straightforward and professional..he gave me clear instructions as to what to do in case of continuance of the issue..next day following instruction, I had to call and this time Martin the Owner and Proprietor showed up...again a quiet confidence that speaks to his knowledge base as both a professional engineer and Master plumber..it was a bit of a tricky issue, but Martin was able to provide a clear analysis of projected issues and closure at very reasonable expense...even giving me advice not to follow some unnecessary expense for which he could have received rather lush compensation...hey...there is nothing better than this ! HONEST, COMPETENT AND PROFESSIONAL ADVICE, WITHOUT ANY INDICATION OF GREED...STRAIGHTFORWARD FRIENDLINESS AND EFFICIENT WORK WITH THE BEST EQUIPMENT....Need I add anything ?....Thanks to Mike Holmes and above all THANK YOU, MARTIN AND TEAM..... Martin even tipped me off to this wonderful website...Wow !! S. in Riverdale

I went downstairs to do some laundry at 4:30 the day before Good Friday and found the laundry flooded. Something had gone wrong with the sump pump. We had just moved into the house a couple of months ago, so I called the builder, but just got his voice mail, Called our regular plumber (Harding Plumbing who is very good) but just got his answering service. i assumed everyone was gone for the weekend. I looked on Homestars and found ExpressRooter . They had a plumber here in about half an hour. He drained the sump pit down enough to see what was wrong and fixed it right away. He found the other places where ground water had seeped in and helped clean it all up while the sump pit was draining.
Meanwhile our regular plumber got back to me -- he'd been in a meeting where his phone had to be off -- and when I told him that ExpressRooter was here, he said they were very good.
If I hadn't already have used Harding Plumbing with great satisfaction for years, I'd make ExpressRooter my regular plumber. As it is, they'll be my main backup.
Very nice to work with, very conscientious and worked quickly.

In the past we have had very bad contractors, guys that come in and the job looks great then the problems start. You then try to call them back, but the company no longer is there. The company has changed its name and phone number. Rob Wallbank and ExpressRooter were very kind, cared about the people, the job, and explained what they were doing at a fair price. I will be calling Rob back for all my plumbing needs.

The drain in our shower was backed up and nothing seemed to clear the pipes. We called express rooter and Yuri found that the pipes were blocked from the kitchen. He cut through our ceiling and removed the blockage and replaced the pipes with ones that were easier access in the event that something like this happened again. He suggested putting an access panel there for easy access to the pipes and thank god he did. It has come in handy. I would recomend this company to anybody for their plumbing needs.