S. in Riverdale

called this group in...came to repair computer issue...I paid the tech with a credit card. Got a receipt. A while later I got an e-mailed invoice requesting payment. I telephoned....the directing/owning party...named Rick said he would speak to the tech, who then said he had forgotten I had paid him. OOPs...so I asked Rick to send a receipt marked paid...straight forward request...he said I had a receipt...he expected me to retain a receipt for an indefinite period of time rather than taking a moment to e-mail one marked paid...he was annoyed that I would ask for such a thing...rather than retain a single receipt indefinitely...finally he said he would in a few moments...receipt never came...some weeks later I get another receipt requesting payment....I call...Rick again...he claims that he doesn't know why I got another invoice...it came from another party,,,in his group...I said maybe the party was reviewing accounts and found invoice...he still didn't want to sent a paid receipt....another e-mail invoice received...the second party claims the receipt is marked paid,,,not visible...I call Rick I asked again...I told him that I didn't want to play his game anymore...I was called paranoid for asking for a paid receipt...finally got one....Great customer service...beware...double dealing or loose bookkeeping...what ? Do not book these folks,..

For the first time ever I had a very unpleasant drain back-up "surprise"! In my shock and pleasant state of mind at the time, I had enough clarity to remember that Mike Holmes had the "Holmes on Homes" website. I tried it for the first time and there I found Martin and crew whose name and face I remembered from a few episodes..on Mike's site I saw that Martin and Co. had been on many actual episodes ...there were many many..I thought it's o.k. for Mike, so it's o.k. for me..well..if you call Express,my guess is that you'll think that you had gone to Las Vegas and hit the proverbial Jackpot...it was a two day experience and on first day one of Martin's team showed up...proving to be friendly yet straightforward and professional..he gave me clear instructions as to what to do in case of continuance of the issue..next day following instruction, I had to call and this time Martin the Owner and Proprietor showed up...again a quiet confidence that speaks to his knowledge base as both a professional engineer and Master plumber..it was a bit of a tricky issue, but Martin was able to provide a clear analysis of projected issues and closure at very reasonable expense...even giving me advice not to follow some unnecessary expense for which he could have received rather lush compensation...hey...there is nothing better than this ! HONEST, COMPETENT AND PROFESSIONAL ADVICE, WITHOUT ANY INDICATION OF GREED...STRAIGHTFORWARD FRIENDLINESS AND EFFICIENT WORK WITH THE BEST EQUIPMENT....Need I add anything ?....Thanks to Mike Holmes and above all THANK YOU, MARTIN AND TEAM..... Martin even tipped me off to this wonderful website...Wow !! S. in Riverdale