Exclusive Windows & Doors Inc

This was the 3rd time that I have used Exclusive Windows and Doors. This time was no different than previous projects.....Steve and his crew striving for perfection.

This project consisted of supplying and installing 10 windows, 2 sliding glass doors along with double doors at the front of the house. All windows were complete rip outs with new window installations spanning brick to brick.

This work is messy by nature, however, they were always sweeping and cleaning as they progressed through the project.

Thank you Steve for a job well done....and I look forward to having you do work for us in the future.

Amazing service. Debrah and Steve for kind, clean and professional. The price was great and he product was exactly as they promised. I would recommend them to anyone needing windows

We first used Exclusive Windows & Doors >20 years ago. They have replaced doors & windows in 2 homes we lived in as well as in our cottage. From the time of quote to the finished product, we found Steve & Deb to be both knowledgeable & professional and their prices are very competitive. They have 'always' met their delivery commitment - on 'all' our projects. Immediately upon completion of work, Steve 'always' ensures the site is completely cleaned of debris. We have recommended Exclusive to family and friends, without hesitation.

My wife and I were planning to replace our front doors and were referred to Exclusive Windows and Door by a neighbor in April 2015. We had two other estimates from previous contractors, but we liked how knowledgeable and professional Deborah and Steve at Exclusive Windows and Doors were. We choose a custom colour that Exclusive did not have. Deborah advised us to check other sources for the colour, told us they needed the color chip within two weeks, and asked that we place it in an envelope with our deposit cheque of $500 and stick it to our front door. I became concerned when the envelope was still there almost a week later, and called and left a few messages. Deborah eventually returned my call, apologized and said they’d been quite busy, but would pick up the envelope the next week. Deborah later called and said she mistakenly threw out our colour chip. I asked does that affect timing for our order. She said no. We had to begin the process of finding that color again and were then told it was too small. We found a much nicer colour in a larger size, put it in an envelope, stuck it on the door as Deborah requested. Almost another week passed and it wasn’t picked up. I became concerned and left voicemail messages. Finally Deborah returned our call and was quite hostile. She told me that the window for the door was ordered, they were very busy and didn’t have time to answer our every call, it seemed that we didn’t trust them, if so, they would gladly refund our deposit. I told her that it wasn’t a matter of trusting; I was concerned about the effect of the delay of them not having the colour chip and ending up with a colour we did not order. I further explained, with all due respect, when I make a commitment, I honour it or update the person as to when I am able to; I was only going by what I was told and wanted to proceed, as long as there was still time to have the colour we desired.

We were also on a deadline as we were enrolled in the Enbridge 2015 Energy Conservation Program, and the date for our second and final audit was July 21 , 2015, which Deborah and Steve were aware of. Thankfully, our installation was completed, so we met the requirements of the Enbridge Energy Conservation Program.

Our installation date was July 15, 2015. Steve was paid the full balance of $2,520 by personal cheque but didn’t have our paid invoice. I shared that it’s required for our second audit. He said Deborah will email it, which was fine. It was never emailed. My wife had to pick it up at their office. Overall Steve did a wonderful job. A day later, I opened the stationary door and noticed that the foam insert at the top for the center piece was partially missing and the bottom foam was mangled. I contacted Deborah, she was unsure of what I was referring to and asked me to email photos, which I did, along with two photos of the foam inserts on my mother-in-law’s front doors, which were installed years ago and still intact. I called Exclusive a few times, but did not receive a return call. Steve eventually responded via email with the following:

“I'm sorry I'm not quite sure what the problem is. Is the door leaking air. Is it not working right. The foam is not deteriorating , it's nice and tight against the foam , if I loser it off you will complain that it is not tight enough
What would you prefer The stationary door does not need to be constantly opened unless you are moving furniture However I will order you new foam and redo it
Sorry you are so unhappy with the job”

I responded via email: “there seems to be a misunderstanding. I'm not unhappy with the job. I'm simply pointing out that the foam is coming part and that it may be too thin. Perhaps the photo isn't clear enough‎. Long term, if left in the present condition, we may have air leaks.” Please ensure that both top and bottom foams are ordered.

We attempted many calls and sent follow-up emails, but they did not respond. My wife spoke with them in January 2016 and was told that if they come out and conclude that there is nothing wrong, we will have to pay for the service call.

Our primary issue was the change in service after our deposit was made. Responses were either hostile, or non-existent. After complying with Exclusive’s requests, we shouldn’t have to beg for them to provide basic customer service.

Last summer had windows done recommended by neighbour. Steve was the best price of 3 quotes, price wise. Did full install brick to brick. They were on time, surprising fast (whole house done 2 days) and seemed professional. Windows seem very good quality and got a deal with free colouring as North Star windows had a promotion.

Some small amount of material was found outside however 99% was cleaned up, old windows and garbage taken away.

Final siding work below bay window was excellent, window trims very clean, fit and finish work looked really good. I was impressed until winter came.

Found some issues was not happy with, one basement window was not insulated because of inside framing they can't access, this caused 1/4 inch of frost on wood window sill during cold days which lead to it dying and soaking in, moisture in wood. Don't want any mould, can't say this is proper way to leave things.

Garage window had insulation areas missed, almost looked like the spray can ran out of foam and installer missed the line between window and frame about 5-6 inches total. This did matter as significant cold draft, moisture was coming in during winter, which I found. I called Deb to report this and said I would send a picture, she said "no" don't send a picture. Asked for someone to come and resolve, nobody showed up.

Had issue with patio door, gap between door sill and patio door, steve came out and put a shim in. Now the door had a cold draft coming under it felt on the inside, I called back, Steve did not believe me and said 25 years that has never happened, I was not calling just to make things up for no reason, I told him to check him self, and after unpleasant conversation with Steve he said fine, I'll come out on Friday, however nobody showed up. Big let down.

Post customer service on the phone needs improvement from both, you need to take care of your customers, listen and understand their concerns. Not have heated arguments is no way to treat your customers if you want them satisfied. At no time did I raise my voice, insult I only reported problems I am trying to work with you to resolve together. However company is very defensive and unpleasant on call backs and does not always show up or communicate/ call to cancel or re-schedule.

Also you need to explain the impact to customers when you don't install insulation on certain widows, what they can expect and what they will have to do with cold drafts, moisture and water as a result. At least 3-4 windows had signed and proof of this.

This part did not meet my expectation from a window company.

I have since resolve the insulation issues myself since they did not show up when they said on Friday over a month ago, I do not want to speak with them any more not worth it begging them to resolve and deal with unpleasant phone conversations. Moving on now.

If I could go back, I would not choose them again.

I had an extremely disappointing experience with Exclusive Windows and Doors. They were recommended to me by my realtor when the buyer of our house wanted us to fix a window seal before closing. I signed the sale contract promising the window would be fixed about 2 weeks before closing (for the record: this date was before the holidays).

I contacted Exclusive about 1-1.5 months before the deadline and they promised me to get it done on time. Whenever I called them, Debrorah just said not to worry, it will be done by the deadline.

They left it to the very last day to go out and to see and measure the window! Of course it was not done by the deadline, not even close! Then we agreed that I would pay for the work in advance, she would issue me an invoice and they can do the work and coordinate with the new owner. This, 2.5 weeks before closing.

She didn't tell me the truth when she said she had already ordered the window at this point and later I found out from internet reviews that I am not the only customer she told something that was not true!

She didn't send me the invoice or even told me how much to pay until 2 days before closing! I sent her the money as soon as she told me on the phone how much to pay and then she ended up refusing the money and not issuing the invoice saying it was too much hassle for $400! All this 2 days before closing!!!

(PS: The company that I ended up hiring did the job within a week for a third of the price!)

I would never recommend even for my worst enemy to ever deal with this company, nobody deserves to be treated like this. Simply the worst ever customer experience I have had in my whole life! Steer clear of them!

This company was referred to us by friends - and we couldn't be more pleased with the results! Debra and Steve were such a pleasure to deal with from booking our initial meeting to the completion of the project.

We purchased our home last fall and after spending one winter with the older windows we knew that an update was essential! Debra and Steve came over and walked us through all of our options. They were so knowledgeable about their products and offered many invaluable suggestions when we were making our selections.

The installation went very smoothly and we had our new windows and a gorgeous new front door within a day despite the challenges of working with an older home on a smaller Toronto street.

Honestly - we are so happy with the results and wouldn't hesitate for a second to recommend Exclusive Windows and Doors. Extremely reasonably priced work done by professional individuals who are an absolute pleasure to deal with - it simply couldn't get any easier!

A couple years ago, Exclusive Windows & Doors replaced eight windows in our home. Four were awning style and four were bay windows of varying sizes to replace the existing casement & picture windows. We couldn't have been more thrilled. This company is excellent to deal with - they listened to our needs, made recommendations, delivered a high quality product and installed the windows with expertise and an attention to detail. Recently, we have asked them to come back to enlarge a tiny bathroom window which will require cutting through the exterior brick wall; this should be completed within the next couple of weeks. This company takes great pride in their workmanship and it shows. They were recommended to us by family members and we have no hesitation whatsoever in recommending them to others.

We recently moved and used Exclusive at our old home so had them quote on a new front door and 2 windows at the new place. Their price was very reasonable and they have been installed and look great. It took less than half a day to install and they cleaned up after themselves. They are out to do a great job and not break your pocket.