Softspoken in Whitby

We hired Park Paving March 17, 2022. They paved a number of other driveways in our neighborhood. Vito the owner was very pleasant and personable. He took the time to explain the process and provided information about the type of materials or products they use (limestone and not recycled gravel), also for durability HL3 commercial grade asphalt. I spoke with and saw one of our neighbors driveway who used Park Paving approximately 5 years. That neighbor has a background in construction, therefore I knew I could trust his opinions and advice. He said they were very satisfied with Park Paving and from what I saw, their driveway is holding up well. During the digging up, removal of the old asphalt and rolling to level the limestone, Vito's crew were careful, professional and informative. They were planning to return to complete our driveway in April or May, 2022. However, we had other driveway related projects that had to be completed prior to them coming back. In addition, the more time, the better to allow the limestone to compact. Our driveway was completed August 12, 2022. Again, Vito's crew took the same care and exhibited the professionalism I expected. We are very pleased with the workmanship and our new driveway. Thank you Vito, our crew. I would highly recommend Park Paving! God bless, Mardy W. Dixon

This project was the removal of our old and installation of a new fence at our home in Pickering, Ontario, [a joint project with neighbors, a total of 3 fences], which was arranged through on of those neighbors. The work began mid June 2019, and was completed in less than 2 weeks. I was very impressed that it was only one person on the project named Pete. He was very pleasant, professional and helpful. I was further impressed that he worked so quietly. My wife had an area set aside for her gardening. That area wasn't disturbed at all. We didn't have to pick up any garbage or work related debris. Closer to the end of the project, I spoke with Chris MacCarthy, who was also very pleasant, professional, accommodating, and courteous. The last day of the project after Pete left, I found a screw driver bit, called Chris to let me know, and he said that he'll stop by the next time he's in the area to pick it up, meet me and say hello. I thought that's the type of service I really appreciate, a business that is personable. I'm confident that I can speak for our neighbors as well. We would definitely recommend One Landscape Interlocking Stones & Decks. Chris and Pete, thank you so very much for being so efficient and doing such a wonderful job. God bless, Mardy W. Dixon President First Glance Limousine Service Ltd. Phone: (416) 726-4438 mwdixon@firstglancelimo.com www.firstglancelimo.com

My wife and I were planning to replace our front doors and were referred to Exclusive Windows and Door by a neighbor in April 2015. We had two other estimates from previous contractors, but we liked how knowledgeable and professional Deborah and Steve at Exclusive Windows and Doors were. We choose a custom colour that Exclusive did not have. Deborah advised us to check other sources for the colour, told us they needed the color chip within two weeks, and asked that we place it in an envelope with our deposit cheque of $500 and stick it to our front door. I became concerned when the envelope was still there almost a week later, and called and left a few messages. Deborah eventually returned my call, apologized and said they’d been quite busy, but would pick up the envelope the next week. Deborah later called and said she mistakenly threw out our colour chip. I asked does that affect timing for our order. She said no. We had to begin the process of finding that color again and were then told it was too small. We found a much nicer colour in a larger size, put it in an envelope, stuck it on the door as Deborah requested. Almost another week passed and it wasn’t picked up. I became concerned and left voicemail messages. Finally Deborah returned our call and was quite hostile. She told me that the window for the door was ordered, they were very busy and didn’t have time to answer our every call, it seemed that we didn’t trust them, if so, they would gladly refund our deposit. I told her that it wasn’t a matter of trusting; I was concerned about the effect of the delay of them not having the colour chip and ending up with a colour we did not order. I further explained, with all due respect, when I make a commitment, I honour it or update the person as to when I am able to; I was only going by what I was told and wanted to proceed, as long as there was still time to have the colour we desired. We were also on a deadline as we were enrolled in the Enbridge 2015 Energy Conservation Program, and the date for our second and final audit was July 21 , 2015, which Deborah and Steve were aware of. Thankfully, our installation was completed, so we met the requirements of the Enbridge Energy Conservation Program. Our installation date was July 15, 2015. Steve was paid the full balance of $2,520 by personal cheque but didn’t have our paid invoice. I shared that it’s required for our second audit. He said Deborah will email it, which was fine. It was never emailed. My wife had to pick it up at their office. Overall Steve did a wonderful job. A day later, I opened the stationary door and noticed that the foam insert at the top for the center piece was partially missing and the bottom foam was mangled. I contacted Deborah, she was unsure of what I was referring to and asked me to email photos, which I did, along with two photos of the foam inserts on my mother-in-law’s front doors, which were installed years ago and still intact. I called Exclusive a few times, but did not receive a return call. Steve eventually responded via email with the following: “I'm sorry I'm not quite sure what the problem is. Is the door leaking air. Is it not working right. The foam is not deteriorating , it's nice and tight against the foam , if I loser it off you will complain that it is not tight enough What would you prefer The stationary door does not need to be constantly opened unless you are moving furniture However I will order you new foam and redo it Sorry you are so unhappy with the job” I responded via email: “there seems to be a misunderstanding. I'm not unhappy with the job. I'm simply pointing out that the foam is coming part and that it may be too thin. Perhaps the photo isn't clear enough‎. Long term, if left in the present condition, we may have air leaks.” Please ensure that both top and bottom foams are ordered. We attempted many calls and sent follow-up emails, but they did not respond. My wife spoke with them in January 2016 and was told that if they come out and conclude that there is nothing wrong, we will have to pay for the service call. Our primary issue was the change in service after our deposit was made. Responses were either hostile, or non-existent. After complying with Exclusive’s requests, we shouldn’t have to beg for them to provide basic customer service.