Encore Windows & Doors

After having contracted with Encore three times over the past 4 years, we feel qualified to state that they are a great organization to deal with. Friendly, on-time and efficient personnel - sales (Anthony and Mike) and installation (Michael) - whose goal is to leave you satisfied. They sell very solid products that will last over time. We will not hesitate to call upon them in the future.

Michael and assistant Michael who did my installation were very professional, extremely tidy, prompt, and polite. Installation was executed extremely well and Anthony followed up with a call to make sure I was satisfied.

From the customer service dept, sales staff and the installation crew the work was amazing including clean up, disposal and follow up. I highly recommend Encore Windows and Doors for anyone interested in having any such work completed.

Encore has done almost all our windows, with few more soon. About year ago they installed the most beautiful front door you ever seen. It has made a huge difference to our house, esthetically and temperature wise. We would only go to Encore for our doors and windows!

I referred Encore in the past with great success and knew that I had a reliable window and door company. When it came time with an important client who needed the work done in a specific time frame, I became a little nervous as I know the possible hiccups that occur. Hiccups did happen but in the end the work was completed in the required time frame. Thanks again Encore and I look forward to another project.

Quality product, expert installation and you know that old saying "we are not happy until you are happy" - well, that describes Encore. We have had all house windows replaced over the years and four entry doors. Two of the windows were made bigger than the originals and the result was beautiful..

Encore came to do my patio door and basement windows and were absolutely first rate. David, the sales rep was excellent. He was very knowledgable about his product, carefully explaining everything to us in detail without every getting pushy or trying to sell us on something we didn't want.

The basement windows were not an easy job. The technician sent spent 1.5 days in the cold and wind, completing the installation. It was so cold that I told him he could come back to finish another day, but he was committed to finishing the job and finishing it right. My experience with this company was very, very good.

Dave and the team at Encore did another great job for me. They were helpful in selecting the right product (which was actually not the most expensive) and were very reasonable when I requested a couple of extras. They told me it would take 6 weeks to make the windows and install them and it only took 4-1/2 weeks. They left the site cleaner than when they entered. The final product looks great.

Bquiet Window
We live close to a busy street. This installation is for a home and not for a Condo.Since I work nights, and had to sleep in the daytime - we decided to install the "Bquiet Windows” produced by Encore. After much thought, we decided to install the windows in the bedroom and ensuite bathroom facing the street. We were advised by Mike to change both the windows to have the "best sound reduction” by Mark. We signed a contract with Encore with 2 conditions - one to have at least 50% reduction in the noise (though the website claims up to 90% reduction) and the other was to measure the noise before and after installation.
The installer was rude at the time of installation as he didn't have some tools with him. After the windows were installed, the installer was asked to measure the noise level. He didn't come forward to do the sound measurement. There was hardly any difference in the sound measurement except for 1 or 2 decibel change in the sound meter.
We were obviously disappointed with the result as we paid around $3800 for the 2 windows. When we expressed our disappointment with Mike, we had the sound engineer from Encore to measure the sound. The sound engineer measured the sound across the bedroom window and was surprised to see hardly any difference in the sound level with opening and closing the “Bquiet” window. He was so confident that the second window in the bathroom must be left open. But to his surprise, the second window wasn't left open. He was simply stunned and had no answer to explain for the measurements he did.
So the second measurement using the sound meter by the company's sound engineer also proved that the "Bquiet windows" only reduced the noise by 1-2 decibel. Spending around $3800 to have this little change is simply not worth the hype about the “Bquiet window”and the company is misleading public about this product. It is important to note that most reviews on this forum are for condos. The reason for my reluctance to go with this window in the first place was that none of the window company in Niagara knows about this product.
We contacted Mike and his partner to explain about such a poor result. They came with a lame excuse. The company initially said they don't know the reason for this poor result. Later they came up with the excuse that the result was due to the design of the house and the sound 'leaks' through the skylight which is at least 4 feet from the bedroom and the sound also leaks through the floor. It is important to note that there was no difference in noise when measurements were done after closing the bedroom door. This is to say that the "Bquiet windows" would only work with some home designs is ridiculous.
It is also sad that we have been after this company for 4 months to find a reasonable answer for this poor result. But there has been no reasonable response yet. The company would not tell how to proceed with a complaint against this product or won’t come forward to help write a review about this product in the home star website.
So if you are thinking about sound proofing - don't be fooled by this company's website. The results are appalling especially for homes and are not worth the huge price you pay for this product. The name "Bquiet” window is very misleading. Ask for sound measurements before and after installation and insist for at least a 50 % reduction in your invoice. I suggest you with-hold a part of the invoice pending satisfactory results. It is also important to note that as this product is fixed in the inside frame, it is very difficult to have drapery once this window is placed and there is a problem of condensation between the installed window and the original window.
It is important to note that none of the affiliations the company claims in their website is marked on the window. I have found out recently that the Encore windows are not CSA certified but they claim they are CSA certified on their website. CSA Group does not certify windows for noise reduction.
My strong advice is –don’t get fooled by the claims and it certainly doesn’t work in detached homes.

We were looking to order windows through an American company when we decided to look more locally and found Encore. They did 7 windows for us in our home and we have had no problems whatoseover. The final price was as quoted, and the installers were nice, professional guys, leaving no mess or cleanup afterward. Very happy with the work that they did.