Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Ely's Glass Co Ltd

Mirrors & Glass
Richmond Hill ON L4S 1H9
Write a Review
Write a Review

Recommended Professionals

91%(6 reviews)
98%(10 reviews)
89%(2 reviews)
91%(6 reviews)
98%(10 reviews)
89%(2 reviews)
HomeStars
Mirrors & Glass
Ely's Glass Co Ltd
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

40%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Ely's Glass Co Ltd

Average customer rating:
4.3 10 (4 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
0/10

Terrible customer service

I am extremely dissatisfied with Ely's Glass customer service. I had hired them to instal a custom mirror in my client's home. Not only did they fail to address the defect in the product they installed, but their unprofessional behaviour was shocking. Instead of handling the situation with care and professionalism, the representative screamed at me over the phone and abruptly hung up, showing a complete disregard for the issue they caused. It is unacceptable for a company to treat their customers in such a disrespectful manner. I strongly advise against using their services.

Approximate cost of services:
$2,000.00
Was this review helpful?
Angela in Toronto
Angela in Toronto
3 reviews Toronto, ON
9/10

Replacing glass table top

Honest, forthright, told me what could and could not be done. Only glass shop in five I called that could do the job, but it would not be exactly the same. Would definitely send them anything complicated.
(I may have got the cost wrong as the job was over a year ago.)
As for the deposit that one of customers was so upset about, they were also very definite that once the job was begun, the deposit was not be refundable.
I would definitely go back to them. Their price is not the lowest, but the quality is there.

Approximate cost of services:
$200.00
Was this review helpful?
alexander in Concord
alexander in Concord
2 reviews Concord, ON
0/10

Top shelf for mantel

My wife and I ordered a top shelf with chipped finish based on the sample we've seen in the store. Once the it arrived we realized the cheeped edges were done very purely and not even polished. We returned it to the store. The other sales person we talked to, said that they could not possible make the same chipped finish since the technician was not longer with the company. However they refused to refund the deposit ($100) we paid upon the order. We managed to get the money back only when Master Card company got involved (we paid for it using Master Card)

Approximate cost of services:
$270.00
Was this review helpful?
Lovesdesign
Lovesdesign
5 reviews Thornhill, ON

First Review

8/10

glass shelves

I ahd an unusual project for glass shelving for our family room in that the measurements were irregular. The people at Ely's were not only friendly and professional but very knowledgeable in how to solve the problem.

Approximate cost of services:
$200.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Mirrors & Glass pros in Richmondhill?