Dyson Canada Ltd.

I wouldn't rate this unit since I've never gotten the chance to use it. I placed an order by phone with Dyson Canada to buy one of their refurbished units posted on their website (Dyson DC32) and since I wasn't able to go further with the online purchase (for technical reasons which are not solved even today by Dyson - the page will give you an error message) I decided to give them a call. Everything seemed to be smooth and the CSR assured me that the unit is in stock and it will be shipped out in 7-10 business days. As well, I will receive an e-mail confirming the shipping. After more than 10 working days, I called back to inquire about this since I never heard a word from them (or the promised e-mail). The next CSR I spoke with, was apologetic but she didn't seem to know anything about what's happening with the unit. She said that she will call back soon with an answer. By the end of the day (I placed the call in the morning time) no one called back and I decided to call again. The third CSR like the predecessor, didn't seem to know to much and he said that I should wait for few more days (he never mentioned how many but the word was 'soon'). Finally, the next day I decided to cancel and go for the competitors products (there are plenty highly rated and cheaper than Dyson's).
Now, since my first experience with Dyson (and this was about SELLING their product) was so bad, I didn't want to taste the feeling of going through warranty issues (if ever I would've needed help) especially since I'm not the only complainer when it comes with Dyson Canada customer service's quality. I really wanted to jump into Dyson's products bandwagon but I never stood a chance