I purchased Dyson V15 vacuum which comes with what supposed to be 24-months warranty. Had a problem with the machine and contacted Dyson Customer Support and provided the invoice of purchase. They first said they will order the defective part. Then, later they stated that parts are not available for this model so they will exchange it for me. They asked to ship the defective machine to them so I can get my replacement.
I waited for more than 6 weeks to get them saying they will not support this machine because it was purchased from unauthorized retailer!!!!
Such an excuse to get away with not honoring the warranty because the machine is registered on their website in my name. And how I would know whether a retailer is a Dyson-Authorized retailer?!! what if the retailer was authorized and now they are not. How would I know when they became unauthorized? what if the retailer became out of business?
Very ridiculous excuse not honor the warranty.
If you purchase a Dyson product, you must know you are on your own. You will potentially lose your money because you will not receive any support.
- Approximate cost of services:
- $750.00