Dyson Ball vacuum Warranty issue
The motor bar stopped working. My warranty had 6 months remaining.
The agent I talked to went through the troubleshooting. It was determined that that the part needed replacement. The part did not arrive after 2 weeks. I called again, and a different agent said they would provide me with new vacuum, as parts not available. I had to return my vacuum to Dyson. After 3 weeks I called Dyson again. I had received info from the shipper that vacuum was delivered. They could not find the vacuum - apparently issues in the shipping department. Finally, i received an email from Dyson that a replacement would be shipped.
However, after 3 weeks - no vacuum. I called again and was told I could purchase a new vacuum with20% off. I told them about the warranty. The agent said there was no warranty. So after 3 months - they have my vacuum and they removed my warranty .
- Approximate cost of services:
- $600.00