Drain Works Plumbing

After a record rainfall in Toronto on a Sunday evening, our aging basement drain failed filling our basement with approxiamtely 6 inches of rainwater. Once the floodwaters had receeded we called Drainworks that night based on a recommendation from our neighbour. To our surprise Armando & Eric were able to come to our house at 10:00pm that same night to assess our problem. After determining that our basement drain had completely failed, they sent in their crew Mishi and Sergei the next morning to immediately replace the basement drain. Once that job was completed Armando returned to snake and camera our entire drain system. They were able to show us on their tv monitor that there was also an outside portion of our pipes that had been damaged years earlier by roots from a tree that was no longer on our property. Although replacing the outside portion of our train doubled the cost of the job they were able to also bring in the city inspector that day to verify that the outside portion was damaged by roots which qualified us for a city rebate that paid for the outside portion they fixed. The next day, Jeremy from Drainworks arrived to inspect all the work answer any other concerns we had to our satisfaction and walk us through their guarantees and payment process. All of the work done both inside and out was done with extreme care and they left our outside garden / lawn area in better shape that when they found it. Since buying our house 4 years ago we have had numberous renovation type jobs (both major and minor) done and I don't think we have dealt with a company as organized and professional as Drainworks. As I was on a business trip at the time my wife was left to deal with this issue. To her relief she felt 100% comfortable in dealing with Drainworks. We both felt we were getting excellent advice and better than market value for the work that they did. I would have no problem recommending them to anyone with drain or plumbing issues and will be calling them again when we begin our basement renovations later in the year. Thanks Drainworks for being there when we needed you. You saved the day for sure!