Jeff from Drainworks came exactly on time and replaced our kitchen faucet which was dripping and difficult to turn off. At my husbands request he also removed an instant hot water box which was located underneath the sink. Jeff stated that the turn off valve was iffy for the hot water box and that he might have to also remove the faucet as well if it leaked. The box was removed and everything seemed ok. The next day I found the laundry room floor soaking wet as a result of a leak from the turn off valve. My husband stopped the leak by turning the valve tighter. It was disappointing that it had not been checked more carefully. We also had a problem with the taste of the water from the new tap. It tasted metallic and only after two calls to drainworks did we get advice to run the tap for a time to clear things up.
- Approximate cost of services:
- $600.00
- Company Response
**Thanks CSB** We value your input, but we are not too sure what was disappointing. Your Husband requested for Jeff to remove the instant hot box and Jeff made your husband aware that the shut off valve for it was iffy, your husband still wanted to proceed, therefore accepting the risk involved in using said iffy shut off valve. Also we should note, Jeff did this work as a courtesy at no charge. It is not that our work was not carefully checked at completion as you stated, but rather there was no leak present when the work was tested at completion, your husband was on site during this test. The alternative would have been to charge you to repair something that was not leaking. That hardly seems fair. It is true that you called in regarding the metallic taste in the water, and you were made aware to give it a few days of use to dissipate or we could send Jeff back over to assess. You opted to wait. The next day you called with the same metallic taste issue and were informed to quicken the process by running the water. We just wanted to take this opportunity to clear up any confusion regarding the service you received and also to make it known that the instant hot box was removed at no charge as a courtesy.