Had water backing up in basement bathroom so I snaked the drain and pulled out some roots. As soon as I saw that, I did an on line search and found Drain Works with many positive recommendations, so called them on a Thursday afternoon. We discussed the problem, which was not at that point an emergency, so we booked an appointment for Friday morning to do a camera inspection to identify the problem.
Friday morning Armando arrived on time and with his assistant (sorry, I forgot his name) they were able to assess the entire drain system, identify not just the one root mass causing the backup, but 6 locations from the bathroom to the city line with root infiltration!
Armando showed me the entire line on the monitor and we discussed the required work. He was very helpful in providing quotes on the spot for the minimum required repairs, an extended project to replace all the floor drains (old clay pipe under the concrete) and we discussed replacing the entire drain outside and the installation of the backwater valve.
I booked the appointment for the required repairs, with the possibility of doing more work, as I had to discuss with the family. Armando said that was fine, just let him know Monday morning if I decided to do more.
First thing Monday morning the crew arrived to start and I told Armando we would do the entire project. Inside, outside, valve. He wrote up the expanded quote and the crew got to work.
Each morning of this project Frank was on site to oversee the work and discuss the day's activities with me. He also provided me with his cell phone number should I need to contact him any time.
Wednesday they were finished the entire job! New concrete floor, entire new drain system including proper floor drain, drains for water tank, air conditioner, cleanouts for main line and the backwater valve.
Armando was just here to review the clean up work, show me the final camera inspection of the entire system and demonstrate how to service the backwater valve.
The entire process was amazingly smooth and very easy to follow. The crew did a wonderful job inside and out, from start to final cleaning! I can't say how happy we all are with this work.
Drain Works will be the Go To company should we ever need future work, or know some one who needs plumbing work!
Thank you Armando, Frank, William and all who was on site working!
- Approximate cost of services:
- $12,000.00
- Company Response
**Thanks Fathom** It was a pleasure reading your review to learn just how satisfied you were with the service you received, from start to finish, and with each person involved. We do thank you for sharing this experience here for all to see, and with us. It is rewarding to know that our efforts were well received and that you were so happy with our work. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks!