Terrible experience. We booked in a kitchen floor renovation more than a month in advance and then Downtown Flooring cancelled the job less than three weeks before the start date because one of their crews was on vacation for a month and the other was on a bigger project than ours. I understand that they had some staff changeovers so there was a little confusion at the time in the office, but if a job is booked in, more than one person at the company should know about it. We also didn't appreciate the owner's immediate and unwarranted lack of trust in what we were saying when we called to complain about them ditching the job at short notice ("well I've only heard your side of the story..."). Stay far away.
- Approximate cost of services:
- $1,000.00
- Company Response
Yes "the staff changeovers" where the issue as this and many other jobs where left behind as a part of the x employee's plans to create as many issues as possible upon there departure. I gave 3 weeks notice as soon as I know we couldn't meet the timeline promised. I also ran an ad on 680 News to let our customers know as well.