What I liked: The quality and price, and the helpfulness of service when deciding on what I should get. Also, when I asked to keep the off-cuts they obliged. The deliveryman was very good.
What I didn't like so much:
1. Because Downtown Flooring are so busy, finalizing the paperwork and then getting the product took longer than expected, and required far more followup phone calls/emails from me than I would have liked (over weeks). They also often said they'd call back on a certain day and didn't.
2. The product they delivered was the wrong one on the first attempt. (They were able to correct this three days later, fortunately, though again it took more customer legwork than should have been the case.)
Summary: I'd definitely recommend you try Downtown Flooring if time is on your side and you have no deadlines.
- Approximate cost of services:
- $1,700.00
- Company Response
Hello, Yes as the owner of Downtown Flooring I have taken it upon myself to respond. We have had 2 employee's leave our store recently and dropped the ball on a this and more orders. We are in the midst of re structuring and will have this done very quickly. We apologise to all our clients as yes we know our normal great service level is not up to snuff. Sorry for any inconvenience this has caused.