I had a furnace protection plan with enercare (former Direct Energy) for 5 years and it was great. A/C started acting up so decided to add the A/C plan to exciting plan. What a mistake! Apparently there was a clerical error. Rather then making it right, they decided to charge me both plan separately (25.99 EACH total over $50) rather then the joint plan $29.99 as they informed "it could not be changed now". When the bill came, it had charged me for 5 plans, total over $100. I called and was informed "billing manager" was on holidays but issue would be resolved. Long story short, the third bill was almost $800. Multiple calls with multiple reps claiming to have the problem solved resulted in nothing, they actually said until it was resolved, I should pay or might be send to collection and affect my credit! Took 6 months and the Ministry of Energy investigation for them to finally close the account and take back all charges. A complete nightmare. I would suggest another company out there whch has AC/Furnace plan at $19.99 and NO contracts. Month to month rather then this year to year from Enercare. Beware!
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?