Terrible. No customer service.
Do not take the Protection Plans. Waste of money (almost $400).
I would never recommend Enercare to anyone else:
1) The problem with my furnace was not diagnosed on the first visit. Technician complained of feeling tired.
2) Second technician was grumpy and bitterly complained about the first technician (foul language) and insisted the problem was obvious (motor not working). Did not have the part. Ordered the motor.
3) Part arrived the third day. But no appointments that day.
Fourth day appointment technician did not show up.
NO PHONE CALLS ever. No reason given.
4) First call centre person (Rohan) just hung up. Second call centre person (Jacenna) was totally unhelpful. Apparently no supervisor.
Booking another appointment was tough yet again. Would only give another appointment for the following evening (another 4 hour slot).
No idea if it will get fixed tomorrow.
FIVE NIGHTS WITH NO HEAT.
As I write this, the issue still has not been fixed and no explanation as to why it is taking so long.
- Approximate cost of services:
- $350.00
- Company Response
Hi Ganesh - I'm sorry to hear of this experience. If you require any further assistance please email me at support@enercare.ca with more details. Thank you.