Enercare Home Services

On April 26, 2016 I contacted Enercare regarding a problem with my hot water pressure in my hot water tank. A Enercare representative came out to service my hot water tank on April 26, 2016. The dip tube required replacement. The representative replaced this dip tube in my hot water tank, but in the process he manipulated the copper pipes above the hot water tank, resulting in a leak of hot water directly on top of my hot water tank. He advised me first, that my copper pipe had been leaking (when in fact it had not), and secondly, that a plumber would need to be called to fix the pipe. This was at 5:30 p.m., leaving me with having to deal with a leak that got progressively worse overnight. The leak became so bad that I had to turn off the water supply to my house so I would not wake up to a flood in my basement the next morning. I am now out $169.50 for the services of a plumber to fix a leak that was not there prior to Enercare servicing my hot water tank. Their 48 WORKING hours policy of follow up regarding a complaint is absolutely pathetic. I have emailed the company and called them 3 times to be told my complaint has been escalated. My latest call was to them today to advised them that if I did not receive a call by 4 p.m. I would be filing a complaint with the Better Business Bureau, which I have now done. No surprise, I am still waiting to hear back from them.