Enercare Home Services

My Furnace died on Dec 9/24 called Enercare and said it is winter in Canada do you have Tech's on call was told by client service Rep that thee is no such thing. The best they could do was send someone between 11-3 pm on Dec 10,24 when I spoke to Supervisor Daniella she was not helpful at all. Both were hard to understand as well. Anyway the tech came told me it was fixed but an hour later it was still freezing so I called again and insisted on someone showing up that day again the window was 4-8 pm, after wasting a whole day the second tech was amazing and I finally had heat at 7:45 pm. Lucky it was 4 degrees or Enercare doesn't care!!