Water heater/boiler issues, horrible customer service
I live in a new build townhome where Enercare is unfortunately the provider/contractor for the water heater & boiler in my unit. I was experiencing leaking from my water heater and I called to request a service appointment. I was given an appointment for the same day, a 6pm to 10pm window. This appointment however, was cancelled without ANY notice to me, I have nothing except a confirmation email but no cancellation email. So I stay up til 10pm waiting for no reason. I call back and an appointment is rescheduled for the next day, a window from 1pm-5pm. I do not work from home, so I have to rearrange my work schedule to be available during this time. And yet again, no one shows up even though I have a confirmation email stating my appointment date and time. I call back and they schedule someone that same day from 5pm-9pm. This time, a technician shows up but notifies me he is an electrician and unfortunately he cannot help and they need to reschedule with a tech specifically for the boiler. I finally had the situation rectified, 4 appointments and a week later, however when asking to speak to a manager or to file a complaint, I was given a case number and told I would receive a call within 24 hours and did not receive any call. I was sent a survey, where I indicated I would like a call back to discuss, and did not receive any call. When I called back 2 weeks later, I was told the case was closed. I would avoid this company at all costs if you can, the technicians are great and my issue was solved however their customer service is abysmal and they do not care to hear feedback from their customers.
- Approximate cost of services:
- $100.00