Enercare Home Services

Enercare installed a combi boiler unit for my parents in August 2024. Now, less than 2 months after installation, it's not working. Earliest they can come is 3-4 days from now, despite it being cold and 2 seniors (in their late 80s), living alone in the house. I have been on the phone for 3-plus hours today, trying to speak to someone who can help but the customer service is horrific. The service calls must be outsourced to another country. The communication gap is too large for either myself or the reps to understand each other. I've been disconnected multiple times, and told that the phone is breaking up on my end. Impossible to communicate. Horrible customer service.