I have been with Enercare for a long time even with bad customer service. we had an issue with the faucet in the kitchen . We were not informed by the rep who was in my home to inspect the pipe which was leaking. He asked us to buy the parts and call enercare to get it fixed. He did not mention anything about the labor charges. As we had a contract with enercare we thought the labor charges were free. Enercare should have sent an estimate at least through email. We as customers were not told anything about the charges. If we had known before we would have called a different plumber after a shop around. when i saw the bill and called customer service except one rep disconnected the call. I spoke to a TM who was very rude and arrogant which made me more upset. I asked for her TM.she said she cannot transfer as she has no managers above her which made me more upset. customer service is worst no more words to describe. i wanted to cancel immediately but she said i have to pay a contract fees if I cancel. I will call back to cancel once my contract is done. I will never deal with them in future after my cancellation next year. customers beware of enercare .
- Approximate cost of services:
- $239.16