Enercare Home Services

I have to pay the service for a rental water heater. If I rent a house and natural flooding from rain and poor city water management happens who has to fix it? If this water heater was my property to fire it up would cost no more than $50. I was also never advised there would be a fee for this repair on a rental unit when I booked the appointment. Enercare invoice change me for possibly water level closed blocked air intake. We have some water on our basement but it isnt close to the water heater. We have pay a service on rentas for possibly?