I signed up for their plumbing protection plan. When I actually had a leak they said the earliest they could send someone out was 2 weeks. Clearly, I was not going to wait that long to fix a leak and had to call a plumber to come right away. I think that would be okay except after calling customer service to cancel my plan with them which I felt was not useful if I had to wait 2 weeks for a leak I was met with them stating I signed a contract for a year. I guess the contract only matters to them when it comes to having to pay them for a year. I asked the manager if there was something they could do about charging me an entire year because I had to pay a plumber. His response was "I didn't tell you to call a plumber." I told him to send me the bill and his response was "good luck with that." Save yourself the headache and just call a plumber that will come right away instead of paying Enercare monthly.
- Approximate cost of services:
- $300.00