NEVER RENT FROM ENERCARE! We had to renovate our basement because of leaks and decided to upgrade to an on demand heater because of space. I called in to Enercare to ask about my contract and I was told that if I I had a rental I could cancel at any time. I logged into my account to try and find any sort of indication of the contract period and it was not mentioned anywhere. I went ahead with the on demand purchase and installation. When I called to have it cancelled, I was told I had to pay the buyout fee of double the cost of a brand new hot water tank because I had a contract I entered into 3 years ago. They do not have the terms and conditions anywhere on my account and when I asked for a copy of it they said "we are upgrading our website" so there is not way to provide it to you. I now have to pay $1,750 to purchase something I don't need and is not even worth a fraction of that. I would have never gone ahead with the purchase of new equipment if I was not told there was no contract and I could cancel anytime by a Enercare representative. The customer service person told me confidently that I could cancel with no penalty at any time! I would not recommend anyone to ever rent any equipment from Enercare as their break fee is double the actual original cost after paying for 3 years.
- Approximate cost of services:
- $1,750.00