I wanted to buy out our Enercare hot water heater contract. I'm not sure why we got involved with them in the first place, but that's beside the point. (Side note: it was not worth the money.)
After 40 minutes on hold and several transfers, the representative used a bunch of "scare tactics" about the consequences of canceling my contract. They then offered me a 3-month free credit, followed by a 6-month free credit to try and get me to stay.
Despite repeatedly stating that I just wanted to buy out the contract, they put me on hold again (a classic stalling tactic). When they finally returned, they said the buyout invoice would appear in the next 1-2 billing cycles, and they would continue to bill me monthly for the rental. Being able to buy it out immediately would save me $80, so I insisted on buying it out TODAY. Finally, they agreed and said it would appear on my bill in 1 to 2 business days.
This company is awfulif my mother or grandmother had to deal with them, they would have never been able to achieve the same outcome.
- Approximate cost of services:
- $400.00