Terrible Company with Poor Customer Service
My water heater (rental on contract) rusted and was deemed not repairable by Enercare. They gave me the option to replace the heater with a new rental (a NEW contract - not the replacement of the heater with the remaining years left on the old contract). I decided to purchase the heater outright to avoid being beholden to Enercare for the foreseeable future.
It has been three months now and I continue to be billed for the rental water heater I no longer have. Customer service is an absolute joke... You'll spend an hour on hold and being transferred only to be told they've put in a "request". Yet we continue to receive the same bill.
Avoid this company at all costs. Use a local plumber and avoid the hassle of having to interact with this terrible company.
- Approximate cost of services:
- $2,000.00